Customer reviews from brother-usa.com
Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Average customer rating
3.9
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
11
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Customer Rating
2
Needs help
on September 30, 2024
Posted by: K Coons
The stitching does not work properly. Despite repeated contacts with the company, the issue has not been resolved. In the past, I have been pleased with Brother machines but do not plan on repurchasing this machine in the future.
Response from brother-usa.comBy Brother Customer Service, October 2, 2024
Thanks for taking the time to review your experience with the Brother GX37. We appreciate your feedback. I’m sorry to hear your experience with Brother Customer Service was poor. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/GX37
https://www.brother-usa.com/support/GX37
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use
on August 3, 2025
Posted by: KatToday
from USA
First sewing machine ever, I love the removable arm to make manipulating fabrics easier, the threading instructions on the device are incredibly helpful, and it comes with plenty of stitches for a newbie (I’ve used three consistently).
I am bummed that it did not come with all the accessories listed on the box, but am actively using the ones that did.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother GX37 sewing machine
on December 17, 2025
Posted by: Penny Proper
Love my Brother GX37 sewing machine, so easy to set up, as I never sewed before. The auto threaded I was able to threaded my first time . . I highly recommend this machine...
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good beginner machine
on January 28, 2026
Posted by: Kaya
from Frederick MD
This sewing machine is a solid beginner model. I myself am just starting my sewing journey, and this machine has worked well so far.
One caveat - the instruction manual said “Zigzag foot J” would be included in the accessories, but it was missing from my purchase. It seems a lot of people are having this trouble with Brother quality control.
Written by a customer while visiting brother-usa.com