Customer reviews from brother-usa.com
Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Average customer rating
3.9
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
11
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Customer Rating
5
Best machine ever
on May 29, 2019
Posted by: MAMA4305
from New York, NY
I was so excited to get my first machine. Mimi G inspired me to learn to sew. I haven't gotten all the things I needed yet to sew patterns yet, but I LOVE my sewing machine. I would not trade it for any other. Before I bought it, I asked an experienced seamstress and they told me the best machine to buy is a brother.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst Machine Brother Has Made
on December 20, 2023
Posted by: Bad Machine
from Oswego, NY
I only use Brother machine for everything, even my serger and embroidery machines. I'm a diehard Brother fan. I have had at least 10 over the years. I recently purchased the GX37, it is the absolute worst machine I have ever owned. It has no power to get through even 4 layers of cotton, it also smells like its burning all the time. I have to stop use for at least an hour after a few hours of use. I'm really unhappy with this machine, unfortunately I can't afford another SM3701 right now.
Response from brother-usa.comBy Brother Customer Service, December 22, 2023
We are so sorry to hear about your Brother GX37. We would like to hear more and assist. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Awful
on March 21, 2024
Posted by: Kam13
I’ve had this for a little over a year and it is the worst thing ever. No matter what tension, length, or width I set this machine too, the stitches skip or get stuck in the machine. I really wanted to learn how to sew a while ago but I gave up with this machine. Just decided to try again today and it made me mad all over again. I wish I could get a different machine.
Response from brother-usa.comBy Brother Customer Service, March 22, 2024
We are sorry to hear that your Brother GX37 is not sewing correctly. We would like to help. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problem threading machine
on August 22, 2023
Posted by: Debra B
from Houston, TX
I have had my machine for a while but don't use it often. Because it is so hard to thread the top thread. The part you put the thread in that goes up and down doesn't come up far enough.
Response from brother-usa.comBy Brother, Customer Service, August 24, 2023
We apologize for any inconvenience. We would like to help with your Brother GX37. Please see the link below for more information on threading the upper part of your machine:
https://help.brother-usa.com/app/answers/detail/a_id/134928
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/134928
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Machine with everything I need and more.
on September 6, 2023
Posted by: Laura Jane
from Arkansas
This is a great machine. Easy to operate. Love it!
Written by a customer while visiting brother-usa.com
Customer Rating
5
A Really Great Machine Esp. for beginners.
on October 14, 2023
Posted by: AnnieB
from Fairborn, Ohio
Great little machine. Still trying to figure out the button hole maker but it will come. It is so great that it is available on this machine
Written by a customer while visiting brother-usa.com
Customer Rating
5
Iove my machine but
on October 18, 2023
Posted by: Joybelle
from Cleveland, Ohio
I love my machine. I just wish I knew where I could get a new instructions book without having to download it I don't have a computer or a printer.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed
on June 11, 2024
Posted by: Anonymous
from New York
I didn’t get all the parts with buttonhole and coupon if other things. Very tough to use needle insert.
Response from brother-usa.comBy Brother Customer Service, June 13, 2024
I’m sorry to hear you are having some issues with needle insert and did not got all the parts with the Brother GX37. I apologize for any inconvenience this issue may have caused you.
NOTE: The Brother GX37 comes with Accessory pouch, bobbins (4), needle set, ball point needle, twin needle, screwdriver, extra spool pin, power cord and operation manual.
If you did not got this items at purchase or you are still having issues with needle insert. We’d like to help. Please contact Brother Customer Service using the link below:
https://www.brother-usa.com/support/GX37
NOTE: The Brother GX37 comes with Accessory pouch, bobbins (4), needle set, ball point needle, twin needle, screwdriver, extra spool pin, power cord and operation manual.
If you did not got this items at purchase or you are still having issues with needle insert. We’d like to help. Please contact Brother Customer Service using the link below:
https://www.brother-usa.com/support/GX37
Written by a customer while visiting brother-usa.com