Customer reviews from brother-usa.com
Brother - Sewing Machine, XM2701, Lightweight Machine with 27 Stitches, 6 Included Sewing Feet
Average customer rating
4
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
27
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
8
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Brother - Sewing Machine, XM2701, Lightweight Machine with 27 Stitches, 6 Included Sewing Feet
Customer Rating
1
I despise this machine
on April 10, 2022
Posted by: Michelle
from Dallas, Texas
It continuously gets bogged down with lint from the thread and fabric. When this happens it fails to sew correctly and I have to use compressed air to blow it all out of there.
Also, I'll be sewing along doing just fine on a zigzag stitch and from out of nowhere, in the middle of a line of stitching it decides to do a straight stitch. If I could go buy a different machine today I would smash this one with my hammer. Will I ever purchase another Brother machine? Probably not.
Also, I'll be sewing along doing just fine on a zigzag stitch and from out of nowhere, in the middle of a line of stitching it decides to do a straight stitch. If I could go buy a different machine today I would smash this one with my hammer. Will I ever purchase another Brother machine? Probably not.
Response from brother-usa.comBy Brother, Customer Service, April 11, 2022
We apologize for any inconvenience that this has caused you. It is frustrating when the machine collects line or skips stitches. Please see the links below to help:
https://help.brother-usa.com/app/answers/detail/a_id/64226
https://help.brother-usa.com/app/answers/detail/a_id/72323
If this does not resolve the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/64226
https://help.brother-usa.com/app/answers/detail/a_id/72323
If this does not resolve the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
It sucks and your company did not do a thing.
on December 6, 2024
Posted by: Anonymous
It's a beast to deal with and within 7 months the tension cannot be set anymore.
Response from brother-usa.comBy Brother Customer Service, December 9, 2024
Thanks for taking the time to review your experience with the Brother XM2701. We appreciate your feedback. I’m sorry to hear that you are having tension issues with the Brother XM2701. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/XM2701
https://www.brother-usa.com/support/XM2701
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible machine!
on November 10, 2024
Posted by: KAD47
This is the worst sewing machine I have ever tried to sew on. Every step of threading the top thread and the bobbin is unnecessarily complex and gimmicky. The light is extremely bright making for more glare off the metal parts than useful light. I dread setting this machine up and avoid sewing projects that I used to love. Once I get it threaded correctly and functioning, it limps along and does the job.
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother XM2701. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother XM2701. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/XM2701
https://www.brother-usa.com/support/XM2701
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste of money
on October 18, 2022
Posted by: Out of touch
from Fl
Need part for xm2701 bobbin case No parts to find .
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointing
on January 26, 2025
Posted by: Btwaucoma
Pressure feet impossible to set. Foot
Lift lever teeny
Lift lever teeny
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
We understand you are experiencing issues with your Brother XM2701 machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use
on April 18, 2023
Posted by: Nikki
from Menifee, ca
A beginner and I love this machine. So easy to use
Written by a customer while visiting brother-usa.com
Customer Rating
1
Needs repair!
on September 10, 2023
Posted by: Aperky31
I have had trouble with the machine since i got it.
Response from brother-usa.comBy Brother, Customer Service, September 11, 2023
We are sorry to hear that you have been having trouble with your Brother XM2701. We would like to help. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic Value
on September 21, 2023
Posted by: Barbara
from San Dimas, CA
Only done basic sewing so far, but the machine is easy to use, portable. Extremely happy with this purchase.
Written by a customer while visiting brother-usa.com