Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4 out of 5
3.4
(184 Reviews)
Open Ratings Snapshot
Rating breakdown 184 reviews
5 Stars
70
4 Stars
27
3 Stars
26
2 Stars
27
1 Star
34
61%of customers recommend this product. 
(
102 out of 168
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Customer Rating
3 out of 5
3
Partly
on April 10, 2021
Posted by: Joe1
Verified Purchase:Yes
wired charger is strong. wireless charger doesnt work so well. about 30% too expensive
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hey, Joe!

We're sorry to hear about your frustration with your OtterSpot Wireless Charging System! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Doesn’t Charge Older iPhones
on February 17, 2021
Posted by: Ktmmsg
Verified Purchase:Yes
So excited to use then we found out our model of phone wasn’t supported so it just sits unused.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
iPhone Series 8 ???
on July 22, 2023
Posted by: Len Krick
Verified Purchase:Yes
Have not been able to get it to charge my iPhone Series 8
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Hi Len! The OtterSpot Wireless Charging System is designed to work with devices that are equipped with wireless charging capabilities. Unfortunately, the iPhone 8 is not one of those devices, which would explain the trouble you are experiencing. Give us a ring at 1-855-688-7269 with any questions you may have, and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Otter charging pad
on December 12, 2020
Posted by: Connie
Verified Purchase:Yes
Doesn't charge as fast as I would prefer or thought it would
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Doesn’t work on all cases like the camo because of
on January 4, 2021
Posted by: Dawg
Verified Purchase:Yes
Will not charge through the vinyl case like the camo case from otter box due to vinyl.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 6, 2021
Hi there!

We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! It's certainly odd to hear that your device isn't charging through your case. The good news is, we have a great warranty, so we're more than happy to get you taken care of with troubleshooting tips and a replacement if necessary. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Jury is still out
on January 4, 2021
Posted by: Mickeleenie
Verified Purchase:Yes
Not easy to locate charge spot through defender case. Cordless charger does not stay on. I have to press button to restart.
Response from otterbox.comBy OtterBox , Customer Service Team , January 7, 2021
Hi there!

We're sorry to hear about your disappointment with your OtterSpot! It's odd to hear that you're having trouble charging with your Defender Series case. The good news is, we have a great Customer Service Team, so please reach out to us through the link below, and we can get you helped out with some troubleshooting tips!

Contact us: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Meh
on January 9, 2021
Posted by: Mark2929
Verified Purchase:Yes
I absolutely would not buy it again. It would not charge my iPhone with an OtterBox on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2021
Hi Mark,

We're so sorry you're running into some technical difficulties with this OtterSpot wireless charger.

Our OtterSpot Wireless Charging System should definitely work with the case, so if you're still having trouble, we'd love to look into that more. Please feel free to contact us below, and we'll dive in with some troubleshooting tips that should restore a seamless charging experience!

bit.ly/ContactOtter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I would not purchase
on December 3, 2025
Posted by: Sam L
Verified Purchase:Yes
First day used, it wasn’t easy to find the sweet spot to get it to charge. Device said it was charging and I woke up to my phone completely drained instead of charged. Sent it back and bought another device.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 4, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
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