Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
70
4 Stars
27
3 Stars
26
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
102 out of
168)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: TAllocco
Verified Purchase:Yes
Charger is just as described. Works with defender case on. Second puck goes with you, small and travels well. Phone connects easy to charger when placed instead on having to find the sweet spot like other chargers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: OneL
Verified Purchase:Yes
I’m so glad I got this! It is neatest and coolest new gadget I have
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: topparalegal
Verified Purchase:Yes
The OtterSpot Wireless Charging System is not what I expected. It slowly charges my S21 Ultra 5G device. Moreover, it does not have a tilting option whereas I can watch a show while it charges. It does charge through protective cases and extra batteries. It is an average product. I expect better from Otter. At least, it charges through protective cases.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2021
Hi there,
We're so sorry you're not exactly loving this OtterSpot. To clarify, are you using an OtterBox case? We recommend using one of our own cases to ensure the best charging experience.
Nonetheless, we'd like to dive in with some troubleshooting tips which should smooth things over in no time. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to impeccable charging!
Best,
OtterBox Customer Service Team
We're so sorry you're not exactly loving this OtterSpot. To clarify, are you using an OtterBox case? We recommend using one of our own cases to ensure the best charging experience.
Nonetheless, we'd like to dive in with some troubleshooting tips which should smooth things over in no time. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to impeccable charging!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mcr2303
Verified Purchase:Yes
It takes forever to charge, but it does the job. I wouldn't recommend this Wireless charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 13, 2021
Hi there!
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! We appreciate your feedback about the speed of charging, and we'll be sure to let our design team know about your experience. If you continue having issues, feel free to call us at 1-855-688-7269, and we'd be happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! We appreciate your feedback about the speed of charging, and we'll be sure to let our design team know about your experience. If you continue having issues, feel free to call us at 1-855-688-7269, and we'd be happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Christopher M
Verified Purchase:Yes
It is a pain in the neck. It is slow at charging if you can get it to charge. Unless your phone is PERFECTLY placed on the charging pad (Seriously, you can't be even 1 micron off target), the charging will be interrupted and you have to pick the phone up, wait for it to stop flashing and start again. I think I have been successful at charging completely once or twice out of at least a few dozen attempts.
Also, your picture is misleading. There was only 1 disk sent to me, not 2.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 4, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Texas thunder
Verified Purchase:Yes
I bought this and thought it would work with my otter defender. It does not . I tried other magnetic chargers. None worked! When I found out that Otter made a magnetic charger I thought surely it would work. It does not. It charges but you have to take it away from the protection that Otter is famous. DON’T PURCHASE for charging with an Otter Defender!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 23, 2020
Hi Texas thunder,
We are sorry that this OtterSpot Wireless Charging System didn’t give you a typical OtterBox experience. It is odd that it didn’t work with your Defender Series Case. We’d like to get more details so that we can get to the bottom of this mystery. When you have a moment, please contact us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We are sorry that this OtterSpot Wireless Charging System didn’t give you a typical OtterBox experience. It is odd that it didn’t work with your Defender Series Case. We’d like to get more details so that we can get to the bottom of this mystery. When you have a moment, please contact us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Todd
Verified Purchase:Yes
Bought it a month ago and doesn’t work on my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2021
Hi Todd,
We're so sorry to hear you're running into some trouble with this OtterSpot. To clarify, which case are you using? We'd recommend using one of our OtterBox cases to ensure the best charging experience.
If you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
OtterBox Customer Service Team
We're so sorry to hear you're running into some trouble with this OtterSpot. To clarify, which case are you using? We'd recommend using one of our OtterBox cases to ensure the best charging experience.
If you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: C Potter
Verified Purchase:Yes
I thought I purchased a premium product but got a decidedly inferior product. Doesn’t charge even all night long.
I’ll never buy an Otterbox product again.
I’ll never buy an Otterbox product again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2021
HI Cep3927,
We're so sorry about this. We're just as puzzled as you are.
If you're willing to give this one more shot, we'd be happy to dive in with some troubleshooting tips which should ensure a long-lasting charging experience. Please feel free to give us a call at (855) 688-7269. If needed, we can easily set up a warranty!
Best,
OtterBox Customer Service Team
We're so sorry about this. We're just as puzzled as you are.
If you're willing to give this one more shot, we'd be happy to dive in with some troubleshooting tips which should ensure a long-lasting charging experience. Please feel free to give us a call at (855) 688-7269. If needed, we can easily set up a warranty!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com