Customer reviews from otterbox.com
OtterBox - Defender Pro Series Purple Case and Holster - Samsung Galaxy S22 Ultra - Happy Purple
Average customer rating
4.4
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
144 out of
166)
Customer Reviews for OtterBox - Defender Pro Series Purple Case and Holster - Samsung Galaxy S22 Ultra - Happy Purple
Posted by: Ron Lefevre
Verified Purchase:Yes
Very rugged I only hope that the charger flap last
Written by a customer while visiting otterbox.com
Posted by: Conn
Verified Purchase:Yes
Its a great product i really like it i would buy it again
Written by a customer while visiting otterbox.com
Customer Rating
5
Great product trustcin otterbox quality products .
on April 8, 2022
Posted by: Ralph
Verified Purchase:Yes
Great product great feel phone is protected recommended it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: momlife
Verified Purchase:Yes
i love it, it fits perfectly, has protected my phone against drops!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
S22Ultra Case
on July 14, 2022
Posted by: Mark
works ok, but doesn't protect the side buttons enough to keep them from accidently getting pushed in your pocket, so the phone is constantly turned off or trying to download a new OS by pushing and holding all the buttons while it's in your pocket. not really useful to discover the phone has been off for who knows how long when you pull it out of your pocket. Previous Otterbox for other phones had this feature. Going to have to look for another case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 15, 2022
Thanks for the heads-up on the peculiar button pushing that's going on in your pockets. Those control covers of the case didn't give us any cause for concern during our testing, but we'll definitely share your experience with our quality team so they can dig in some more.
In the meantime, we'd be more than happy to help get you set up with a brand-new warranty replacement to see if that smoothes things out. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
In the meantime, we'd be more than happy to help get you set up with a brand-new warranty replacement to see if that smoothes things out. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
It put nicks and dings all over my frame of g s22
on January 23, 2023
Posted by: Sam255
So at the time I bought a galaxy s22 ultra brand new paid in full, a top of line screen protector and, the defender series pro otter box case. The phone has never been taken out of the case except for when I cleaned the case other than that it stays in the case. So my problem with it is yes paired with a good screen protector u won't have to worry about breaking your screen when dropped, but you'll have to worry about the case dinging up and putting nic's in your frame on the s 22 ultra every time it is dropped. My 5 month old flagship phone is riddled in chips and dings all around the frame from the case. The phone only ever has been drop while it was in the case. I would take pics and show them in this rating but I'm writing this rating on said phone. Ps at the time I use to own a galaxy s7 with an otter box case that is of the same concept of the defender series pro case, and that case had be broken to the point were the only thing holding it together was the rubber outside of that case. That s7 still to this day does not have a single nic, chip, or scratch anywere on that phone and it is still in the same broken case 9yrs later. The only damage it had was the protective coat on the home button was worn away because the case was not supose to cover it for the finger print scanner. The s7 case was top tier protection compared to this one for the s22 ultra which is turing out to be mid tier.
Response from otterbox.comBy OtterBox, Customer Support, January 25, 2023
Hi Sam,
We're sorry to hear your phone suffered such damaged under the watch of one of our cases! Although our cases are designed to offer the most protection possible, there are still variables that can influence the outcome of any drop or fall that we're unable to prevent. While we can't extend our warranty to the phone itself, we'd love to help with a new case. Please feel free to call our CS Team at 1-855-688-7269 for further assistance!
Sincerely,
OtterBox Customer Support
We're sorry to hear your phone suffered such damaged under the watch of one of our cases! Although our cases are designed to offer the most protection possible, there are still variables that can influence the outcome of any drop or fall that we're unable to prevent. While we can't extend our warranty to the phone itself, we'd love to help with a new case. Please feel free to call our CS Team at 1-855-688-7269 for further assistance!
Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Terrible scratches along the sides of my phone
on February 4, 2023
Posted by: Hayden
First off, the case has protected my phone from many falls--it does its job in that aspect.
I have had this case on my S22 Ultra since day one. I remove the case often and clean both the case and my device, but the case has hard plastic in contact with the sides of the phone, and this has caused many deep scratches/dents along the perimeter of the phone. I have used an Otterbox on all of my phones, including my S21 Ultra before this one, and no scratches like this occurred. I am sad to say I will be trying another case manufacturer after this experience.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 6, 2023
Oh no! We apologize for any inconvenience you've experienced with your Defender Series Pro case. We're happy to hear you've been a fan of this case in the past and found the overall protection to be up to your standards. This case won't cause any damage to your actual device though. It sounds like some dirt or debris got caught on the inside of your case, leading to this result. We're unable to extend our warranty to the device, as we aren't the manufacturer, but please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: TrishR
Verified Purchase:Yes
I've been sold on the Defender series for quite some time! They have saved my phone from damage on several occasions. User friendly. Dependable! Quality product! I choose no others!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com