Customer reviews from otterbox.com
OtterBox - Defender Pro Series Purple Case and Holster - Samsung Galaxy S22 Ultra - Happy Purple
Average customer rating
4.4 out of 5
4.4
(280 Reviews)
Open Ratings Snapshot
Rating breakdown 280 reviews
5 Stars
197
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product. 
(
146 out of 168
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Pro Series Purple Case and Holster - Samsung Galaxy S22 Ultra - Happy Purple
Customer Rating
5 out of 5
5
Tough and Rugged
on April 25, 2022
Posted by: Lewall01
Verified Purchase:Yes
A tough case that stands up to hard work. I've use OtterBox for my last three phones. I'm not easy on my equipment. The case has held up going through underground tunnels at work and camping for fun. The company has honored the warranty without fail. I won't use anything else.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Fort Blue Pictures Misleading
on March 5, 2022
Posted by: SnipeXD
This is my third defender series throughout the years as I like the fit/feel and external clip. Black was out of stock so I tried the Fort Blue. The picture showing the back of the S22ultra shows the fort blue with a black border around camera cutouts. This is actually very white. The inside picture shows a muted grey against blue but on the phone it's closer to a white and looks a bit funny. I am not a fan of this color combo. Case is great otherwise and for my future phone I'll stick with the defender series but probably in black.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 9, 2022
Great to know you're such a big fan of our signature Defender Series case! We're obviously pretty fond of it as well, but it's sure nice to hear from the folks out there using the stuff in the wild!

We do also appreciate the heads-up on your disappointment with those online images. We've shared the feedback with our E-commerce Otters and have high hopes for a speedy resolution. In the meantime, please feel welcome to give us a call at 1-855-688-7269 with any other product questions, concerns, or comments and we'll always be happy to talk shop!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love my Otter box
on April 29, 2022
Posted by: Deb H
Verified Purchase:Yes
Great fit and very durable. This one has the holes where their supposed to be.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Loose, Jiggles, scratches
on February 14, 2023
Posted by: Jrkarbal
Having had a number of Defender series before, I went with this for my Ultra 22 when purchased last year. I religiously clean my screen, and as a nurse, do my best to keep my phone clean in general. This case is very loose fitting, letting my phone wiggle around in the case. I have noticed the edges scratched to heck and back. The case has caused me to lose two screen covers from the amount of wiggling back and forth in the case. Yes the case is safe for drops and falls, but the loose design is horrible and even caused gauging in the edges of the glass on the top, bottom, and sides, where ever the case is in contact with the edges of the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 16, 2023
Hey Jrkarbal,

So sorry to hear about the fit troubles with your Defender Series Pro Case! Your case should certainly fit snuggly, we precision manufacture our cases around the exact dimensions of the device inside. That being said, we'd love to get you a replacement so your phone is secure going forward! Please feel welcome to call us at 1-855-688-7269 to set up a warranty claim.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Company can do better.
on April 1, 2022
Posted by: Kesha
Verified Purchase:Yes
The reason why i give it a 4 star is because i wish this company went back to making the otter cases with the front screen protector.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A good case that is missing one key feature.
on March 3, 2022
Posted by: Jaime
Verified Purchase:Yes
The case is amazing, feels great in the hand, unfortunately it seems like a rush job was used for the camera cut out. Had it been fitted to the camera cut out, then it would have been 5/5.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 7, 2022
What's going on at that camera area of the Defender Series Pro Case for the new Galaxy S22 Ultra that isn't quite as it should be? Is your case not sitting flush against the device at that spot? Please feel welcome to give us a call at 1-855-688-7269 so we can get a better understanding of the situation and help make sure you'll have the very best Otter experience possible going forward.

Best,
OtterBox Customer Service Team

Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Phone condom
on April 15, 2022
Posted by: Barney the dinosaur
Verified Purchase:Yes
Protects my phone like a condom. Very good. Happy with product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Started out good
on March 2, 2023
Posted by: randoCOguy
The case started out good and has serious protection. I ran into a lot of accessories not working with the phone because the case was so thick. The blue outer cover didn't fit well after a few months. It was stretched out and kept falling off. I wouldn't buy another case of this style again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
Hey there! We're thrilled to hear you've found the protection offered by the Defender Series Pro case for your Galaxy S22 Ultra to be up to your standards so far. We apologize for any inconvenience you've had, but since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's product. If you're experiencing some stretching with this case though, there's no need to worry! We've got you covered with our limited lifetime product warranty. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your replacement options with you.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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