Would not go anywhere with out an OtterBox Defende
on November 3, 2017
Posted by: Harley girl
Verified Purchase:Yes
Bought a pixel XL it is a large phone. The drfender makes it bulky, HOWEVER, I Would not go anywhere without this case. I am clumsy and would be filing insurance claims often without the Defender. I would never give up the protection this case offers. Have had the Defender series on all my phones, never a scratch on the phone but the cases take a hard beating from me. Construction sites, and just day to day activities puts the Defender through it's test!
I would rate it a 5 except with the hard cover on I cannot charge my phone. The case keeps the charger plug from fitting all the way into my phone. I have tried everything to make it fit, only thing that works is to take the hard cover off.
When plugged into my GS8 it Says it isn't the right charger and it will charge slower than usual
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 19, 2017
Hi Nick,
We are sorry that you are having abnormal trouble with this OtterBox Cable. We assure you that this is not at all typical and we absolutely want to get to the bottom of this mystery as soon as possible.
As long as you are using a proper wall adapter you should not have this issue. We highly recommend the adapter that came with your phone to avoid any anomalies.
If you are using the correct adapter and continue to have this issue please give our friendly Otters a call at 1-855-688-7269 and we will gladly get a warranty replacement lined up in practically no time at all!