Customer reviews from otterbox.com
OtterBox - Defender Series Hard Shell For Apple iPhone 15, Apple iPhone 14, And Apple iPhone 13 - Mountain Majesty - Mountain Majesty (Purple)
Average customer rating
4.1
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
45
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
10
83%of customers recommend this product.
(
38 out of
46)
Customer Reviews for OtterBox - Defender Series Hard Shell For Apple iPhone 15, Apple iPhone 14, And Apple iPhone 13 - Mountain Majesty - Mountain Majesty (Purple)
Customer Rating
1
Not happy
on October 11, 2023
Posted by: David
The rubber power button does not work no matter how hard you try to push it. I have to take the iPhone 15 out of the Otterbox Realtree case in order to turn the phone off Which really sucks! The rubber tab just doesnt appear to be long enough to contact the button on the phone.
Response from otterbox.comBy Customer Service, October 11, 2023
Hello! We are so sorry you are experiencing issues with the power button portion of the Defender Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Hannah N
Verified Purchase:Yes
Case was super cute! However it has turned black and gray in like a week of using it at work at a campground. It clings to any and any dirt I guess. I’ve had a bunch of otter boxes before and never had this issue before. Really stinks because my case lost all its color and looks awful and needs to replaced already.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 1, 2024
Hello, Hannah! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this as we have an amazing warranty!
Written by a customer while visiting otterbox.com
Posted by: Millzy
Verified Purchase:Yes
I’ve had Otter Box cases for all of my various iPhones for many years now. When you fine a quality product at a reasonable price and fantastic warranty, you stick with it. Sure, I have had issues with the durability of the product after many years of using it, but Otter Box warranty replacement is quick and easy to get a replacement if and when it does wear out. Highly recommended this brand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Otterbox are the safest and ugliest! Please change
on May 6, 2025
Posted by: Cath
Verified Purchase:Yes
Boring colors- so sick of the same ugly colors-need to have nicer, prettier colors on defender-prettier florals too. (The one you have is ugly) Maybe a tie dye version. If it can be done for other lines of the otterbox I'm sure you can figure it out for your MOST expensive otterbox! Also, what about a waterproof capability? I noticed the new waterproof are not for the 16 e or 16 plus pro max. Getting sick of otterbox not listening as I have made suggestions before. Might have to look into other covers. As far as safety, otterbox defender is the best-only thing that keeps me coming back.
Written by a customer while visiting otterbox.com
Posted by: Speedy
Verified Purchase:Yes
I’ve only had the case for less than a month and the case is already loose in the belt clip and I don’t think it’s going to last long. Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2023
Hello! We are so sorry to hear that you are experiencing an issue with your Defender Series case and/or the accompanying belt clip holster. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Paw61
Verified Purchase:Yes
Bought two defender cases really like the cases. Holsters are another thing do not fit new I phone 15 well phone falls out easy, holster is very thin and fragile broke one after two week hit seat belt buckle in seat and corner broke off not like the older better made products in the past still have some of them. Waiting on a warranty replacement
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 25, 2023
Hello! We are so sorry to hear that you experienced an issue with your belt clip holster. Thank you so much for contacting our Customer Service Team to utilize the warranty replacement process. If we may assist with something further in the future, please do not hesitate to reach out, as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Satisfied
Verified Purchase:Yes
This is my second Otterbox case. They are indestructible and the design is great.
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn’t even fit right
on November 4, 2023
Posted by: Customer
Doesn’t even fit right, and is peeling around the camera
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 7, 2023
Hello! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com