Customer reviews from Waterdrop
Waterdrop - X16 Reverse Osmosis System Multi-method Reverse Osmosis Filtration System - Black
Average customer rating
4.9
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
89
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Waterdrop - X16 Reverse Osmosis System Multi-method Reverse Osmosis Filtration System - Black
Customer Rating
5
Pretty simple installation.
on July 20, 2025
Posted by: Keith B.
Pretty simple installation. Great flow and tastes great.
Written by a customer while visiting Waterdrop
Customer Rating
5
Did have to get a part
on June 8, 2025
Posted by: Helena
Did have to get a part replaced. I am waiting on the plumber to come and do the replacement.
Written by a customer while visiting Waterdrop
Customer Rating
5
Everyone comments on improved
on June 3, 2025
Posted by: Jacques G.
Everyone comments on improved taste. The numbers that show up on the faucet seem to mean something but your materials are a bit unclear about what. I asked this question of a person who answered a phone request but he said municipal water usually is a 7-9 range but range of what? Would you, please, better explain what this should mean to us?
Written by a customer while visiting Waterdrop
Customer Rating
5
Great products. I bought this
on May 22, 2025
Posted by: Curt G.
Great products. I bought this tankless RO unit to replace a tank with permeate pump system. I was tired of the filter changes on the tank system. I'm looking forward to the filter change on the tankless system.
Written by a customer while visiting Waterdrop
Customer Rating
4
Truly, highly satisfied.
on May 19, 2025
Posted by: Artie
Truly, highly satisfied. Doesn't take up a lot of space, quiet, works well and was simple enough to install - once I gave up on the directions. The videos and manual cover too many models, and theirs minor jump arounds in the pictures/videos leaving questions. Example, provide Teflon tape, don't say to add it anywhere (if you haven't done any plumbing, you might have an issue). Nowhere does it explain how the RO filter gets put into the mix, I assume cause itis an add on but instructions aren't difficult to make. Itis a one and done. The only other gripe I have, and it works well I've had no issues thus far but seems worrisome, the whole slide the hose in to the line and add a click lock holder in to keep it locked in place? Longevity may be an issue. It was the only place I had an initial leak occur, shut it down, removed the lock tab, pushed down harder rerouted hoses to be a little more free, reinstalled tab, good to go. I would absolutely buy again, and recommend it to anyone who asks. Only missed 5 star marks for those two areas, would've done 4.5 if I could've.
Written by a customer while visiting Waterdrop
Customer Rating
5
Only 2 days of using the
on May 17, 2025
Posted by: Michael A.
Only 2 days of using the system itis reading an error code 04
Written by a customer while visiting Waterdrop
Customer Rating
5
I feel good about what Iam
on May 16, 2025
Posted by: Matthew
I feel good about what Iam putting into my body every time I drink water and it tastes great.
Written by a customer while visiting Waterdrop
Customer Rating
5
This system is so quiet. Our
on April 18, 2025
Posted by: Elana D.
This system is so quiet. Our last one was really noisy. Before we added the remineralization filter, the flavor of the water wasn't very good, but we live in an area where the water is extremely hard. We are very happy with this system.
Written by a customer while visiting Waterdrop