Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 14 Pro Max | Color: - Black
Average customer rating
3.9
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
72
4 Stars
14
3 Stars
8
2 Stars
7
1 Star
20
73%of customers recommend this product.
(
69 out of
94)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 14 Pro Max | Color: - Black
Posted by: Ruben
Verified Purchase:Yes
The clip does not rotate like the previous one i had. I was disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize for any confusion regarding the belt clip holster on the Defender Pro Series case. The belt clip piece is designed to rotate in order to accommodate different ways to use the belt clip holster. Please give our CS Team a call at 1-855-688-7269 if we can provide further help with this feature.
Written by a customer while visiting otterbox.com
Customer Rating
1
Injury to right hand
on December 29, 2022
Posted by: AdamWasRippedOff
My new otterbox case has caused blisters on my hand and is defective now. The ribbing on the side of the case has rubbed my hand raw and put a permanent knot on it. I tried to remove the rib and smooth out the sides with no luck. I need a replacement case that does not injure my hand, please.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2023
We are so sorry to hear you've had such a strange and upsetting experience. Please do feel welcome to email us at socialmediacs@otterproducts.com, as we would very much like to learn more about your specific situation.
Sincerely,
OtterBox Customer Support
Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: GWilJr
Verified Purchase:Yes
Otterbox provides a great case that protects my iPhone investment. Unfortunately, nothing is perfect. My iPhone recently fell out of my jacket pocket and hit the edge of a counter right at the edge of my iPhone screen and the edge of the Otterbox case. Sadly, there is now a "spider" crack at the edge of the screen (my first screen crack after many years of iPhone usage). Despite this event, I will continue to purchase Otterbox cases due to so many other incidents where my iPhone has dislodged from the belt holster or I simply dropped it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Margaret Diamond
Verified Purchase:Yes
I didn’t realize that the Otterbox does not have any protection for the glass. The last one I bought did, so I’m not real satisfied with this new one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hey there Margaret! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs. We hope this helps!
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kenneth Bellew
Verified Purchase:Yes
It is to bulky and heavy, would have returned it but could not find the original order number. If you can find it please let me know and send it to me by email. Thank you
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Oh no! We're so sorry to hear the Defender Series Pro case wasn't what you were expecting. If you're finding this case to be a bit much for you, you might want to check out our slimmed down Defender Series Pro XT case. Give our awesome Otters a buzz at 1-855-688-7269 and they'd be happy to get things going on the return you're requesting and answer any questions you might have if you're still in the market for a case.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
VERY DISSATISFIED
on March 20, 2023
Posted by: Mikemc
Every Iphone I have ever purchased was immediately put into an otterbox defender. I have always been more than satisfied with the protection these cases have provided. That is why when I purchased my new IPhone 14 pro max, i also purchased a new otterbox for it. However, none of the side buttons work when it is in this case. As soon as I take it off, they work fine. I’m regretting wasting my money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 22, 2023
We're sorry to hear that you are not loving our Defender Series Pro case. This sounds like a very unusual situation. Please give us a call at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you. We look forward to chatting and finding a solution for you.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Missouri Girl
Verified Purchase:Yes
It’s hard to get the phone into the holster and it’s also hard to keep the phone from popping out of the holster. The case is rugged and fits the iPhone well.
Written by a customer while visiting otterbox.com
Posted by: Papadavid11
Verified Purchase:Yes
The phone is very hard to fit correctly in the belt clip.
Response from otterbox.comBy Customer Service, July 27, 2023
Hello! We apologize for the tight fit of the case into the belt clip holster. We design the case and the belt clip to fit snugly in order for the case to remain in the belt clip securely as you go about your daily activities knowing your device is well protected.
Written by a customer while visiting otterbox.com