Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 14 Pro Max | Color: - Black
Average customer rating
3.9
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
74
4 Stars
14
3 Stars
8
2 Stars
7
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 14 Pro Max | Color: - Black
Posted by: Billy
Verified Purchase:Yes
After I purchased price came down to 1/3 my price!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
Hey there! We're sorry if you missed out on a recent deal that was available on our website. We get that can be a bit disappointing. Are you having any actual trouble or concerns with the Defender Series Pro case though? Is there a reason other than cost that you gave this case such a low rating? We'd love to hear more of your thoughts on this. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Frank
Verified Purchase:Yes
The colors and quality of this OtterBox are awesome
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Julius
Verified Purchase:Yes
Holster seems a hair too big but everything fits in it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shutterk
Verified Purchase:Yes
Love the otter box. I like that’s it’s slimmer. Works great for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rojo
Verified Purchase:Yes
First time I’ve been disappointed with any of your products. The case holster was constantly dropping the phone on the ground, floor, concrete. Very weak connector on holster.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 6, 2023
Hi there! We're very sorry to learn about your disappointing experience with the Defender Series Pro case and its holster accessory. We specifically designed that holster to work seamlessly with your exact case and device, so this is unexpected. We definitely want to make sure your phone is secure, so we'd like to see what we can do to make things right by you. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I ordered it as a gift and was sent a wrong color first. That was very disappointing. They had excellent customer service so they sent a new one. But I can’t really rate the product itself because my friend doesn’t have it yet. Generally, I like otter products so I would expect this one to work ok.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Hi there, Meena! We're so sorry to learn about this mix-up that occurred with the Defender Series Pro case for your iPhone 14 Pro Max. We're not sure what exactly went wrong there, but we're happy to hear our awesome Otters were able to get this sorted right out for you. We're confident the Defender Series Pro case will work wonders for you, but please don't hesitate to give our CS team a call back at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Alway know I am protected with an Otterbox product
on April 16, 2023
Posted by: Allen B
Verified Purchase:Yes
I can always count on Otterbox for sturdy products
Written by a customer while visiting otterbox.com
Customer Rating
5
50 mph survival.
on April 27, 2023
Posted by: Colorado Otterbox
Getting on the highway I heard something fall off the roof around 50 mph, then the music stopped. I pulled over and ran back to where I heard it happen. The case saved my phone. I have used Otterbox since my first iPhone, the 4s.
Written by a customer while visiting otterbox.com