Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra | Color: - Dark Pink
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
244
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
27
86%of customers recommend this product.
(
209 out of
243)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra | Color: - Dark Pink
Customer Rating
2
Gets dirty way to fast & selection is poor
on October 25, 2023
Posted by: Jillian
I have always owned atleast one otterbox for every phone I've owned since having an IPhone 4 - However, these last few years I purchase from them, just being on "auto pilot" if you will!
There's no excitement and eagerness to receive my case. (Sadly)
This is due to damage my phone as endured in the past, while "protected"
It's still better than many others, which is why I've continued to purchase.
I also must say the colors and designs or lack of, are certainly lacking luster - At this point they are just quite boring. Which is frustrating because I'm purchasing a case for a Samsung S23 Ultra - So this is ridiculous IMO.
Lastly, but MOST IMPORTANTLY. These cases literally COLLECT dirt!
I am a small business owner and work from home, I am slightly OCD about my purse(s) being squished or leaning a certain way and not letting it sit on the floor, with the concern it will dirty or damaged.
With that said, I don't understand how my phone case can get SO DIRTY??!!
I get the material may be needed to help protect your phone.
But can't you line it differently on the outside? I'm tired of cleaning it and have moved on to a new company.
It's certainly nice to have such a wide variety of options. However it definitely doesn't seem as sturdy as the OB Defender😞
Taking my chances right now, and I can honestly say I'm happy to have taken the time to leave a review, as it's not something I typically do!
DO NOT PURCHASE A LIGHT COLORED OR CLEAR CASE! You will regret it!
There's no excitement and eagerness to receive my case. (Sadly)
This is due to damage my phone as endured in the past, while "protected"
It's still better than many others, which is why I've continued to purchase.
I also must say the colors and designs or lack of, are certainly lacking luster - At this point they are just quite boring. Which is frustrating because I'm purchasing a case for a Samsung S23 Ultra - So this is ridiculous IMO.
Lastly, but MOST IMPORTANTLY. These cases literally COLLECT dirt!
I am a small business owner and work from home, I am slightly OCD about my purse(s) being squished or leaning a certain way and not letting it sit on the floor, with the concern it will dirty or damaged.
With that said, I don't understand how my phone case can get SO DIRTY??!!
I get the material may be needed to help protect your phone.
But can't you line it differently on the outside? I'm tired of cleaning it and have moved on to a new company.
It's certainly nice to have such a wide variety of options. However it definitely doesn't seem as sturdy as the OB Defender😞
Taking my chances right now, and I can honestly say I'm happy to have taken the time to leave a review, as it's not something I typically do!
DO NOT PURCHASE A LIGHT COLORED OR CLEAR CASE! You will regret it!
Response from otterbox.comBy Customer Service, October 26, 2023
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
Defender pro for the Samsung galaxy s23 ultra
on October 30, 2023
Posted by: Karen
I really do like my outer box case I ordered the morning sky pink 💗 it very much
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Excellent case. Highly recommend. Would be nice if they offered more colors. Especially bright colors that make your phone easier to find.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Mid
on November 8, 2023
Posted by: Hershey95
I don't know l if it was because I got the otterbox right when the s23 ultra came out but 2 of the cases have broken getting pretty annoyed.
Response from otterbox.comBy Customer Service, November 13, 2023
Hello! We are so sorry to hear that you are experiencing an issue with your case or cases. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Love the colors, love that even though my phone is bigger this case doesnt add bulk to it but still provides my phone with awesome protection. Its a little hard to swipe down from the top screen because the lip sticks out but nothing too inconvenient. I also have a tempered glass sceewn protector and have no issues with it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: THE COUREGOUS
Verified Purchase:Yes
Great Case work great and does the Job very well!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rachael C
Verified Purchase:Yes
I've been buying Otterbox Defender Series for every phone or tablet I've owned for at least the last 10 years. So when I got a new phone it was my first purchase. I'm pretty rough on my phones and these cases offer me peace of mind. I will only buy an Otterbox Defender Series case, period. I got my sons their first phones for Christmas and I have bought them the Otterbox Defender case for them as well. I feel better knowing our devices are protected by what I think is the best.
Written by a customer while visiting otterbox.com
Posted by: Caleb T
Verified Purchase:Yes
It falls out of the belt clip easily, and from a small fall to the ground it almost removes itself where the stylus is housed. There's a lack of security VS the S 22 Ultra case of the same line
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 27, 2023
Hello, Caleb! We apologize that you are experiencing an issue with the Defender Pro Series case and belt clip holster. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com