Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra | Color: - Dark Pink
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
244
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
27
86%of customers recommend this product.
(
209 out of
243)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra | Color: - Dark Pink
Posted by: Alfred T
Verified Purchase:Yes
Otter box fit great, looks sharp and protects my phone. I dropped my phone alot.
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Promoting stand as a feature is misleading at best. Terrible decision, only reason it gets 3 stars is the ability to withstand falls. Otherwise, the main reason that I bought it for is awful
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
Hi there! We're sorry to hear about your frustrations with our Defender Series Pro case for your Galaxy S23 Ultra. We would love to get some more information on this issue so we can help troubleshoot this with you, and continue improving our products! Just give us a ring at 1-855-688-7269 and we would be happy to see what we can do to help turn this situation around.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
2
Broke very quickly
on May 1, 2023
Posted by: Havok
I only had this case 2 months and it already broke and I had to use my warranty. It seems they are getting worse. I literally dropped it from my couch arm to the floor and the inner shell already had a crack in it. It was one of the first times i dropped my phone. I'm so disappointed with this product
Response from otterbox.comBy OtterBox, Customer Service Support, May 2, 2023
Yikes! We're very sorry that the Defender Series Pro case for your Galaxy S23 Ultra took on some damage so soon after applying it to your device. We understand that you expect more longevity out of your OtterBox, but this is a bit surprising to hear. We hope the case did its job in keeping your phone safe though. It sounds like you've already been in touch with our Otters about getting your warranty replacement case, but please feel free to give us a ring back at 1-855-688-7269 with any other questions or concerns.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is probably my 5th or 6th Otterbox Defender over the years, and they never disappoint.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Edgar
Verified Purchase:Yes
I have the black one on other phones, but this green is perfect for my green galaxy s23 ultra!
Written by a customer while visiting otterbox.com
Posted by: Carlos S
Verified Purchase:Yes
Only but OtterBox for my phones. The only acceptable protection for any phone I ever owned!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Craig
Verified Purchase:Yes
The design is perfect. Love the ridges, meaning will not slide easy out of my hand. I can grip the phone/ case in my hand
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jacob
Verified Purchase:Yes
Always loved the products for the protection being a man who is a plumber. Would like to see some more features someday.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com