Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra - Black
Average customer rating
4.3
(334 Reviews)
Rating breakdown 334 reviews
5 Stars
246
4 Stars
27
3 Stars
18
2 Stars
14
1 Star
29
85%of customers recommend this product.
(
211 out of
247)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S23 Ultra - Black
Customer Rating
3
I want to love it but 3 weeks in and already broke
on April 19, 2024
Posted by: Joelle L
Verified Purchase:Yes
I absolutely loved this case for the first 2 weeks but week 3 hit and the side buttons on my phone no longer line up with the case and dont work with the case on.
Response from otterbox.comBy Customer Service, April 22, 2024
Hello, Joelle! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Big O
Verified Purchase:Yes
Wrong case. I need S24 Ultra. The case was sent back and I have yet to hear anything from Otter Box !!!
Response from otterbox.comBy Customer Service, July 31, 2024
Hello! We are so sorry to hear an incorrect case was received. Please reach out to our CS Team by phone or via chat, with the 005 number associated with your return and we are happy to help check on the status of that return!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
Great phone case. I have used the defender series for the last several phones, and I won't use anything else.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Connie M
Verified Purchase:Yes
It's a very tough case and handles falls well. I would have preferred a case for the front too, but it's doing well.
Written by a customer while visiting otterbox.com
Posted by: Joseph Finley
Verified Purchase:Yes
My wife loves her new case she is really happy that I found the one she wanted
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LONNIE FENTRESS
Verified Purchase:Yes
NOT AS DURABLE AS ONES I HAVE RECEIVED IN THE PAST.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 16, 2026
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com