Customer reviews from Homelabs
hOmeLabs - 8 Pint Wi-Fi Dehumidifier for up to 1,800 Sq Ft Rooms - White
Average customer rating
4.5
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
187
4 Stars
30
3 Stars
6
2 Stars
9
1 Star
14
50%of customers recommend this product.
(
6 out of
12)
Customer Reviews for hOmeLabs - 8 Pint Wi-Fi Dehumidifier for up to 1,800 Sq Ft Rooms - White
Customer Rating
2
It dehumidifies, I guess?
on July 29, 2025
Posted by: Ryan
Gender:Male
I have been using it for about 3 days now. I bought this unit on a recommendation from a friend and to combat a sudden humidity issue I am having in my apartment (I suspect from my wall AC unit while my landlord maintains there is nothing wrong).
I have a 950 sqft apartment, and I have my bedroom and bathroom closed while this unit has been running, so the 1800 sqft unit is rated for a space at least twice what I'm trying to dehumidify.
First, hindsight, I would have gone with a bigger tank. This is the first dehumidifier I've used and I am emptying this thing 3 - 4 times a day. 8 pints is not big enough. So I guess it's doing its job? I'm using this in an apartment, so I don't have the ability to continuously drain.
No matter how long I wait after the unit is off, pulling out the tank jostles something loose in the upper compartment, and water from the upper compartment spills all over my floor. It doesn't leak otherwise, but having to clean up a water spill every time I empty the tank is a hassle. If using the tank, probably make sure it's a hard floor.
I have a separate humidity gage outside of the dehumidifier and the dehumidifier's reading is always 4-5% higher than my other gage. Not sure which sensor is wrong. If the humidifier's sensor is wrong, might by why I can't get the humidity very low.
Whatever humidity issue is going on in my apartment, this unit cannot keep up. Based on the in unit humidity sensor, this unit has been keeping the humidity between 58-62%, despite being set to 35% humidity and being on Turbo since I got it. I've only ever seen it get down to 54% once, and that was when my AC was off for about an hour.
Just based on my experience, I don't know how this unit would keep someone's basement dry if it can barely keep my apartment below 60%.
Written by a customer while visiting Homelabs
Customer Rating
2
Dead after 2 years and 3 months
on September 26, 2025
Posted by: Ed_B
Had my 4500 sq ft dehumidifier with 50 pint reservoir and pump unit for a little over 2 years and it DIED. Called HomeLabs and the first person said that they would replace it but I needed to test it first by removing the electrical plug, clean the filter and tank, then running the dehumidifier. Did not get a drop of water. Called the next day and they offered a 40% discount if I bought the unit from them on their website. I'm debating whether to buy another or a different brand with a better rating. Giving it 2 Stars because 1) it ran good while I had it, and 2) the offer of 40% off a new unit.
Written by a customer while visiting Homelabs
Customer Rating
5
Figured it out. How to get the hose drain to work!
on July 8, 2024
Posted by: Bill
As another person noted--How do I get the gravity drain to work!!! I had this problem too, I looked at materials sent with my model 1003 and saw nothing but connect the hose. But this had the machine filling the tank, which I did not want. What the instructions do not tell you is that you must ( I had not) open the bucket, take out the cord wrap gizmo, then put the bucket back in, and NOW the gravity drain will work. This should be noted in the instructions. But then I should have opened everything as I was instructed to do. The machine is working just fine and I like the app to check on it.
Written by a customer while visiting Homelabs
Customer Rating
5
Easy to Use, Works Well
on October 23, 2023
Posted by: Benjamin A.
[This review was collected as part of a promotion.] This is actually our second purchase of the same unit because the first one worked so well. We sold it rather than moving it across the country. This dehumidifier is easy to set up and the controls are fairly intuitive. It holds 1.6 gallons of water, so it takes some time to fill it up. We ran our first unit in the basement furnace room everyday 12 hours for 4 months and it really dried that space out to the point we only had to run it periodically afterwards. That was in the hot humid southeast. We had the first unit for about 2 years and it had no problems. So, we bought another one for our new home in the wet Pacific Northwest. So far so good on this one.
Written by a customer while visiting Homelabs
Customer Rating
1
Don't buy!
on January 14, 2023
Posted by: Marie N.
It doesn't work properly and every time I have tried to communicate with the warranty people I get ignored.
Written by a customer while visiting Homelabs
Customer Rating
5
Great Product!
on August 20, 2025
Posted by: sonny
from New York, NY
Gender:Female
This is a great product, works very well, wifi easy to use.
I would recommend this to a friend!
Written by a customer while visiting Homelabs
Customer Rating
2
Poor air filter-clogged drain unclearable
on October 1, 2025
Posted by: Frustrated user
Gender:Female
We use the bucket and empty when full and from time to time the water puddles on the flood. The filter is insufficient to keep dust out of the water line and we cannot clear the blockage so we have to use a tray under the unit to catch the water. Never again!
No, I would not recommend this to a friend.
Written by a customer while visiting Homelabs
Customer Rating
1
Stopped working after only one year of use
on November 12, 2024
Posted by: DakotaB
Bought this based on high reviews. Unit worked great at first, now doesn't work at all. We bought the unit less than two years ago, but it has only been in use for about 11 months as we only use it during the summer. Second summer we turned it on, unit wasnt collecting water. Cleaned and checked all dehumidifier parts as instructed. Still not working. Tried calling support line/help chat- both no longer in use and their help email has not replied. So, this dehumidifier stopped working after less than two years after purchase and after less than a year of actual use. Would NOT recommend.
Written by a customer while visiting Homelabs