Customer reviews from holmesproducts.com
Holmes - Ultrasonic 0.36 Gallon Cool Mist Top Fill Antimicrobial Humidifier - Black
Average customer rating
4.1
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
66
4 Stars
18
3 Stars
8
2 Stars
4
1 Star
12
81%of customers recommend this product.
(
78 out of
96)
Customer Reviews for Holmes - Ultrasonic 0.36 Gallon Cool Mist Top Fill Antimicrobial Humidifier - Black
Customer Rating
3
Features
on December 2, 2021
Posted by: GrammaChar
from Augusta, WI
Gender:Female
Length of ownership:1 week
I bought this 2 weeks ago. 1st time refilling, I was able to easily remove the cover. Since that time,I have had to pry the cover off to refill.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Consumer Care , Holmes, December 6, 2021
Hi GrammaChar! Thank you for contacting Holmes®️. We are saddened to hear that the top cover of your humidifier is now hard to remove and you have to pry it. Clearly, this is not the situation that we want for you, especially that you just bought this 2 weeks ago. We are very willing to get to the bottom of this issue. In order for us to gather more details of your humidifier such as photos and videos, please directly contact Holmes®️. Have a nice day!
Written by a customer while visiting holmesproducts.com
Customer Rating
1
Leaking from the base.
on January 23, 2022
Posted by: Mechelle
from Hayward, CA
Length of ownership:1 year or longer
I bought this a year ago and used it for a month to help my breathing during winter. I turned it on last night and noticed today that is is leaking severely from the bottom of the base. I didn't think that was possible, but has been reflected in other 1 star reviews. I will be searching for a new one soon.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Consumer Care, Holmes, January 24, 2022
Hi Mechelle! Thank you for contacting Holmes®️. We are saddened to know that your humidifier is leaking. Clearly this is not the situation that we want for you. Allow us in helping you in fixing your humidifier. Please use cool water only and clean the tank as instructed in the user manual. Kindly place the unit on a flat surface, place the top cover tightly and check for obstruction. If the issue persists, please contact Holmes®️ directly, so that we can gather the details and check the warranty of your humidifier. Have a wonderful day!
Written by a customer while visiting holmesproducts.com
Customer Rating
3
No mist
on March 2, 2022
Posted by: Chris w
from Bend Oregon
Gender:Female
Length of ownership:1 month
I've this humidifier about a month and it's stopped working. I can hear the fan but there is no mist. There is plenty of water in it and there is no mist on either setting I've cleaned it with the bleach solution
with no luck. I liked it while it worked tho....Thanks
with no luck. I liked it while it worked tho....Thanks
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Consumer Care , Holmes, March 3, 2022
Hi Chris! Thank you for reaching out to Holmes®️. We are saddened to hear that your humidifier no longer produces mists. Clearly, this is not the situation that we want you to experience. Kindly allow us to help you in fixing your humidifier, as we know how important this is for you. Please make sure to use cool water only and change to High setting. If the humidifier will still not produce mist, please directly contact Holmes®️, so that we can gather the details of the unit and check the warranty. Have a nice day!
Written by a customer while visiting holmesproducts.com
Customer Rating
1
bad plastic smell
on March 9, 2022
Posted by: lhessel
from Oregon
Length of ownership:1 week
I love the simplicity and user friendliness of the design, but the plastic has a horrible chemical odor and unfortunately the base of the unit where the air comes out is where the strongest smell is and can't be washed because that's where the electrical is. I want a humidifier for health reasons, and it's not going to help my health to have toxic off-gassing in the air. Returning.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Holmes®️ - Consumer care, HA2 - Consumer Service Department, February 1, 2023
Hi lhessel! Thank you for choosing Holmes®️. We hope you are healthy and staying safe. We apologize to hear that your humidifier is producing a bad smell. The plastic smell is normal on the first few uses only because of newness and should eventually fade. Thanks for taking the time to share your experience. We are passionate about what we do as a company since we want to give the best experience to all our consumers when they purchase our products. We will surely relay your feedback to our Design and Production Team, as we are doing our best to make our products better. Have a wonderful day!
Written by a customer while visiting holmesproducts.com
Customer Rating
5
Reliable
on March 10, 2022
Posted by: Random127
Gender:Male
Length of ownership:1 month
I bought this a little bit over a month ago and it has been nothing but great. I’ve never had a problem with it. It also produces a very large amount of mist and it almost makes more than my friend’s expensive one. Very satisfied
I would recommend this to a friend!
Written by a customer while visiting holmesproducts.com
Customer Rating
5
YouWill Never Go Back To A Heated Mist Humidifier
on March 29, 2022
Posted by: CityGuyTX
from Houston TX
Gender:Male
Length of ownership:3 months
After a number of years of using heated mist humidifiers during the winter months, when the mineral deposit on two heated mist units became impossible to clean in December 2021, I decided to try a "cool mist, ultrasonic humidifier. I selected the Holmes HM295TG humidifier - primarily on its small, unobtrusive size and stylish design. Over the past 4 months I've used one of these 24/7 in the bedroom and home office. The unit requires refilling 2x a day, morning and evening (running on low power). In the time period I've had the units they have only required cleaning once - which was a breeze. Much, much different than the heated mist humidifiers where were a major pain ! Living in Houston means we don't need to add humidity to the residence during most of the year. My two Holmes units are now cleaned awaiting December 2022 ! Highly satisfied with purchase !
I would recommend this to a friend!
Written by a customer while visiting holmesproducts.com
Customer Rating
2
Help!
on April 4, 2022
Posted by: Megan_Jane
from Baltimore
Gender:Female
Length of ownership:1 month
So I loved this product for the first month or so. Unfortunately now it flashes red whenever I try to use it. Any suggestions?????
Response from holmesproducts.comBy Holmes - Consumer Care, HA2 - HA2 - Consumer Service Department, April 11, 2022
Hi Megan_Jane,
We are extremely sorry to hear that your Holmes humidifier flashes red. We apologize for any inconvenience that this may have caused you. Please know that we are here to provide assistance.
Here are some tips and steps you may use to try to rectify the issue you have encountered with your humidifier. Please follow the instructions below for the troubleshooting:
1. Once the tank is empty, the RED Indicator Light will flash 10 times indicating that the humidifier is in low water level condition. Unplug the unit.
2. Before refilling the tank, empty any residual water from the base and tank. Follow daily maintenance instructions.
3. Follow the FILLING WATER TANK instructions to fill tank, and then operate the humidifier normally.
NOTE: DO NOT move the humidifier with water in the tank or the humidifier base. The moving action of the water may activate the water tank’s release nozzle and overfill the transducer cavity. This may cause the humidifier to function intermittently, or stop emitting mist. Should this occur, simply remove the excess water from the humidifier base.
In case that this troubleshooting provided did not work, let us know right away. You may reach us through: https://www.holmesproducts.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
We are extremely sorry to hear that your Holmes humidifier flashes red. We apologize for any inconvenience that this may have caused you. Please know that we are here to provide assistance.
Here are some tips and steps you may use to try to rectify the issue you have encountered with your humidifier. Please follow the instructions below for the troubleshooting:
1. Once the tank is empty, the RED Indicator Light will flash 10 times indicating that the humidifier is in low water level condition. Unplug the unit.
2. Before refilling the tank, empty any residual water from the base and tank. Follow daily maintenance instructions.
3. Follow the FILLING WATER TANK instructions to fill tank, and then operate the humidifier normally.
NOTE: DO NOT move the humidifier with water in the tank or the humidifier base. The moving action of the water may activate the water tank’s release nozzle and overfill the transducer cavity. This may cause the humidifier to function intermittently, or stop emitting mist. Should this occur, simply remove the excess water from the humidifier base.
In case that this troubleshooting provided did not work, let us know right away. You may reach us through: https://www.holmesproducts.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Written by a customer while visiting holmesproducts.com
Customer Rating
1
Horrible
on August 22, 2022
Posted by: Escobar
from Florida
Gender:Male
Length of ownership:1 week
Bought this humidifier yesterday and completely leaked all over my laminate floor. Checked the entire system and can’t not figure out why there is a hole that runs down to the bottom of the unit. Immediately after I turn the system on, it puts out. Waste of money - buy another brand!
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Holmes®️ - Consumer Care, HA2 - Consumer Service Department, August 25, 2022
Hi there, Escobar! Thank you for choosing Holmes®️ and for bringing this into our attention. Please accept our apology for the inconvenience this has caused you. Here are the possible reasons why the humidifier is leaking: Unit tilted or not leveled, cap not tight enough, tank water is Hot. Here are the possible solution: Remove tank cap and replace or reposition gasket, place unit on a flat or leveled surface, tighten the cap, fill with cool water only. If the issue persists, please reach out to us by visiting the Contact Us page of this website so we can give you a copy. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe and healthy!
Written by a customer while visiting holmesproducts.com