Customer reviews from oster
Oster - 2 Slice Toaster with Extra-Wide Slots in Brushed Stainless Steel - Silver
Average customer rating
1.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
9
33%of customers recommend this product.
(
3 out of
9)
Customer Reviews for Oster - 2 Slice Toaster with Extra-Wide Slots in Brushed Stainless Steel - Silver
Customer Rating
1
Awful
on July 13, 2021
Posted by: Seattlesaz45
from Bonita Springs, Florida
Gender:Female
Purchased this toaster about 6 months ago. I was seeking a toaster that provided a consistent, even toasting. This toaster does not provide that. The darkness setting does not function.
No, I would not recommend this to a friend.
Response from osterBy Oster, July 14, 2021
Thank you for contacting Oster®! We sincerely appreciate your time reaching out and giving us your honest feedback about our Oster® 2-Slice Toaster. We are sorry that some of it's features are not working.
We'd like to turn your experience around so that you are completely satisfied with your product.
We believe that this concern may be covered by the 1 year warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Have a great day!
We'd like to turn your experience around so that you are completely satisfied with your product.
We believe that this concern may be covered by the 1 year warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Have a great day!
Written by a customer while visiting oster
Customer Rating
1
does not live up to claims
on January 3, 2022
Posted by: tnttnt
Gender:Male
this toaster does not toast evenly compared side to side
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, January 6, 2022
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We’re sorry to hear that you’re having issues with your toaster. That is definitely not the kind of experience that we want you to have. No worries, we are here to help.
If your toaster is not toasting evenly, you may check these following information regarding your toaster:
-Make sure that the crumb tray is in place. This will affect toasting performance.
-Make sure the crumb tray is clean.
-Make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
-Make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
Your Oster® toaster has a year of limited warranty, if you have checked the above information regarding your toaster, and it will not help, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
If your toaster is not toasting evenly, you may check these following information regarding your toaster:
-Make sure that the crumb tray is in place. This will affect toasting performance.
-Make sure the crumb tray is clean.
-Make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
-Make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
Your Oster® toaster has a year of limited warranty, if you have checked the above information regarding your toaster, and it will not help, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Worst Toaster Ever
on February 15, 2022
Posted by: Bob62
from Denver, NC
This toaster is absolutely inconsistent in every way. The same heat/button setting with the same loaf of bread will yield a broad range of toasting from virtually un toasted to burnt. Sometimes only the top gets toasted, sometimes the entire surface gets toasted all with the same setting and the same size slices. It's as if the temperature knob has no effect and the temperature/timing changes randomly.
No, I would not recommend this to a friend.
Response from osterBy Oster, February 15, 2022
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We’re sorry to hear that you’re having issues with your Oster® 2-Slice Toaster. That is definitely not the kind of experience that we want you to have. No worries, we are here to help.
If your toaster is not toasting evenly, you may check the following factors that may cause this:
-Make sure that the crumb tray is in place. This will affect toasting performance.
-Make sure the crumb tray is clean.
-Make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
-Make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
As we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
Please note that our toasters have a one-year limited warranty, if the above troubleshooting does not work, we encourage you to please contact us directly at https://www.oster.com/support/contact-us, so that we can provide you with a better solution. Have a nice day!
If your toaster is not toasting evenly, you may check the following factors that may cause this:
-Make sure that the crumb tray is in place. This will affect toasting performance.
-Make sure the crumb tray is clean.
-Make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
-Make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
As we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
Please note that our toasters have a one-year limited warranty, if the above troubleshooting does not work, we encourage you to please contact us directly at https://www.oster.com/support/contact-us, so that we can provide you with a better solution. Have a nice day!
Written by a customer while visiting oster
Customer Rating
1
Do not purchase
on June 27, 2022
Posted by: Uppypuppy
from Detroit, MI
Gender:Female
After two days it stopped toasting both sides of our bread.
Response from osterBy Oster, June 27, 2022
Thank you for reaching out to Oster®. We appreciate the opportunity to respond to your inquiry about your Oster 2-Slice Toaster. To remedy this issue, check if there is no physical damage to its cord, and if there's none, try unplugging the unit and letting it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, power converters or inverters as it may affect the unit's performance.
*Unplug the unit and plug it back in again after 60 seconds.
If the basic troubleshooting did not work, please contact us directly regarding the warranty or if you would like to obtain warranty service so we can determine the best resolution. Take note that our products have a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
*Unplug the unit and plug it back in again after 60 seconds.
If the basic troubleshooting did not work, please contact us directly regarding the warranty or if you would like to obtain warranty service so we can determine the best resolution. Take note that our products have a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
do not buy
on July 20, 2022
Posted by: psssssssssp
from Pa
Gender:Female
Bought 6 months ago and use daily. Inside heating elements are not functioning
No, I would not recommend this to a friend.
Response from osterBy Oster, July 21, 2022
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your toaster’s heating elements are not functioning. That is certainly not the experience we want you to have. No worries, we are here to help.
If the heating elements are not working, it might be because the toaster is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the unit's performance.
Your Oster® 2-Slice Toaster has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the contact us form provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
If the heating elements are not working, it might be because the toaster is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the unit's performance.
Your Oster® 2-Slice Toaster has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the contact us form provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
4
very pleased except for manual's lack of clarity
on August 29, 2022
Posted by: Nan even though too short
from Delray Beach FL
Gender:Female
I am happy with this toaster, except the instructions don't explain how to set the time for toasting. My daughter wanted maximum, and somehow I figured out how to set it at "6". But I can't figure out how I did that, and I want to set it at "4". The manual is unhelpful.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
5
Great for Bagels!
on September 20, 2022
Posted by: MSU Jeff
from Michigan
I wanted a new toaster w extra wide slots for bagels. 1st bagel was toasted a little too much. 2nd bagel I used the bagel button - didn't notice at first. *Better! 3rd bagel turned down darkness a notch - *PERFECT! Just what I wanted and a great price!!
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
Very Disappointed
on November 10, 2022
Posted by: granniebee
from Lincoln,CA
Gender:Female
We purchased this toaster about a year ago. We only use it about once or twice a week.
The toast lift lever will no longer stay down, so we physically need to hold it down in order to toast bread? We have unplugged it and plugged it back in to no avail. It is now headed for the recycle bin. Our last toaster made by another company lasted for almost 25 years. What gives? This will be our last Oster toaster!!!!
The toast lift lever will no longer stay down, so we physically need to hold it down in order to toast bread? We have unplugged it and plugged it back in to no avail. It is now headed for the recycle bin. Our last toaster made by another company lasted for almost 25 years. What gives? This will be our last Oster toaster!!!!
No, I would not recommend this to a friend.
Response from osterBy Oster, November 15, 2022
Thank you for reaching out to Oster®. We are sorry to hear that the latch of your toaster does not stay down. No worries, we are here to help. In some cases, this is caused by a build-up of crumbs in the bottom of the toaster. You may try to unplug the unit. Let it rest for a few minutes and turn it upside down to see if some bread crumbs will come out. Then, try using the toaster again. Also, the toaster must be plugged into a direct wall outlet and have power running to it. Otherwise, the lever will not stay down.
Your Oster® 2-Slice Toaster has a 1-year limited warranty. If this wouldn't help fix the issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® 2-Slice Toaster has a 1-year limited warranty. If this wouldn't help fix the issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster