Customer reviews from Sun Beam
Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dual Digital Controllers - White
Average customer rating
2.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Sunbeam - Twin Size Electric Water Resistant Heated Mattress Pad with Dual Digital Controllers - White
Customer Rating
5
Waste of money
on December 28, 2021
Posted by: M_J_0
from SF Bay Area
Gender:Male
Pad would not heat, no instructions enclosed and QR code points to inactive website.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn’t get warm
on January 15, 2022
Posted by: Kitty7577
from Nyc
I plugged it in an hour ago and left it on preheat for a half hour and then turned it to 9 (there is no 10– and no instructions whatsoever. The QR code leads to a dead web link). It is barely warm. The only warm spot on the bed is where the cat is sleeping
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, January 17, 2022
Thank you for contacting the Sunbeam® brand.
We are sorry to hear that your Cotton Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller is barely heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below.
Make sure the product is not plugged into an extension cord/device. This can cause a fault.
1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If the 3 steps above are not followed in order, the bedding product will not properly reset.
If troubleshooting techniques won't work, please let us know so we can determine the next steps.
We hope this helps!
We are sorry to hear that your Cotton Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller is barely heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below.
Make sure the product is not plugged into an extension cord/device. This can cause a fault.
1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If the 3 steps above are not followed in order, the bedding product will not properly reset.
If troubleshooting techniques won't work, please let us know so we can determine the next steps.
We hope this helps!
Written by a customer while visiting Sun Beam
Customer Rating
3
Finally warm and relaxed
on February 1, 2022
Posted by: Kuxbox
from Florida
Gender:Female
I just read all these reviews about "not warm enough". I am not having that problem. And for someone who has horrible back issues, this is like a full length warming pad.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam® , Consumer Care, February 2, 2022
Thank you for contacting the Sunbeam® Brand! We appreciate you for sharing your experience with us and for your interest in purchasing the Sunbeam® Cotton - Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller. We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products.
To assist you on how to obtain the instruction manual of your Sunbeam heated mattress pad, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can send it to you via email or mail. Have a nice day!
https://www.sunbeam.com/support/contact-us
To assist you on how to obtain the instruction manual of your Sunbeam heated mattress pad, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can send it to you via email or mail. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
DO NOT PURCHASE DOES NOT LAST LONG
on March 16, 2022
Posted by: LINCOLN
from CALIFORNIA
Gender:Female
PURCHASED ON JANUARY 14, 2022, AND STOPPED WORKING FIRST OF MARCH 2022. CUSTOMER SERVICE IS IMPOSSIBLE WITH ONLINE FORMS AND HOLDING FOREVER FOR PHONE CALLS. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 17, 2022
Thank you for contacting Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Cotton Polyester Vertical Quilted Heated Mattress Pad with Digital Display Controller. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam