Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7 out of 5
4.7
(458 Reviews)
Open Ratings Snapshot
Rating breakdown 458 reviews
5 Stars
380
4 Stars
47
3 Stars
10
2 Stars
13
1 Star
8
94%of customers recommend this product. 
(
311 out of 332
)
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Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Customer Rating
5 out of 5
5
It's pretty decent
on March 3, 2026
Posted by: Zablrg
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's good, having a light weight laptop is great for travelling.
Written by a customer while visiting lenovo.com
Customer Rating
1 out of 5
1
USBC port went out in the first three weeks
on March 9, 2026
Posted by: Dave Sexton
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was great until it wasn't. One of the USBC port stopped working in less than a month.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, March 12, 2026
Hello Dave,

Thank you for sharing your experience with us. We’re glad to hear that your ThinkPad X1 Carbon Gen 12 was working well initially, but we’re truly sorry to learn that one of the USB‑C ports stopped functioning within the first month. That’s certainly not the level of quality or reliability we aim to deliver.
We understand how frustrating it can be when a key port fails so soon after purchase. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing the concerns and resolving the issue.

Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
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