Customer reviews from https://www.asus.com
ASUS - 675 MB/s Whole Home Wi-Fi System - Black
Average customer rating
4.4 out of 5
4.4
(47 Reviews)
Open Ratings Snapshot
Rating breakdown 47 reviews
5 Stars
36
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
5
93%of customers recommend this product. 
(
14 out of 15
)
Best Buy Privacy Policy
Customer Reviews for ASUS - 675 MB/s Whole Home Wi-Fi System - Black
Customer Rating
5 out of 5
5
Replaced service provider wireless router
on January 4, 2024
Posted by: Pleased purchaser
Verified Purchase:Yes
The router works well, it allows me to separate devices onto the 5G network, avoiding the cluttered 2.4G network. A great improvement over the service provider router that I gladly returned.
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Speeds Increased!!
on January 12, 2024
Posted by: GatewayArch
Verified Purchase:Yes
Speeds on the network seem fantastic after dumping my cable provider router!
Both wireless and wired!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
AIMESH FRIENDLY
on March 12, 2024
Posted by: MMoon
Verified Purchase:Yes
Replaced an older RT AC66 unit with this. The replacement process was seamless. I bought 2 of the AX5400s to set up an AIMESH system, and re-used the AC66 as one of the nodes. Smooth as silk. My only complaint is that the Router UI sometimes confuses the connection type of the clients. This is a minor beef.
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Another fine Asus router
on March 25, 2024
Posted by: RCMAZ
Frequency of use:Daily
Verified Purchase:Yes
Replaced an older Asus router. Strong signal and easy setup - just what I was looking for.
Written by a customer while visiting https://www.asus.com
Customer Rating
1 out of 5
1
2 day nightmare install
on April 20, 2025
Posted by: Leeon
Frequency of use:Daily
Verified Purchase:Yes
Certain cameras will not stay online. My 8 year old Netgear Router had no problem with this.
Response from https://www.asus.comBy CLM, April 24, 2025
Dear Leeon,


Thank you for your comment.

We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems with some of your cameras. If certain cameras are legacy devices, these may not work properly with WIFI-6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax5400/helpdesk_bios?model2Name=RT-AX5400. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



Thank you for choosing an ASUS product.


Regards,

Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
1 out of 5
1
No Secure WPA 3 function High Risk
on April 20, 2025
Posted by: Greg C
Frequency of use:Daily
Verified Purchase:Yes
I'm having one problem with the new Router RT-AX5400 .It won't secure and lock the WPA3 personal protocol security function .If in that protocol mode the Router is insecure no Lock or password Why? I have to leave it set up in WPA2 .I Really want to Use WPA3 .I tried to factory resets and uploaded the latest firmware .What is the root of this problem and how do I mitigate it .Please let me know Gregory Cardinale I'm a new Asus Customer .
Hide quoted text
Response from https://www.asus.comBy CLM, April 25, 2025
Dear Greg C,

Thank you for your comment.

We certainly understand your disappointment and the inconvenience this may have caused if you are having issues setting up WPA 3 function on this router. This router supports and works properly with WPA3 encryption. To resolve this, check if your device is compatible and try to update the firmware of this router if outdated. The most current firmware version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax5400/helpdesk_bios?model2Name=RT-AX5400 . If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
4 out of 5
4
AX5400 upgrade from AC1900
on August 22, 2023
Posted by: mainframer
Frequency of use:Daily
Verified Purchase:Yes
I replaced two five-year-old AC1900s. The AX5400 has good throughput. There is an issue with devices that go from "suspend" to "resume" - longer time to connect...I would say 5-10 seconds as opposed to 1-5 seconds. Otherwise, no issues to report.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
4 out of 5
4
set up with LAN
on September 24, 2023
Posted by: Dddddddd
Frequency of use:Daily
Verified Purchase:Yes
Setup was not so easy using the app. The app kept getting stuck at the same place. It was a breeze to set up when i plugged the laptop into the router and set it up. Then signed into the app after set up. Works great
Written by a customer while visiting https://www.asus.com
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