Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
74
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
13
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Mark de
Frequency of use:Daily
Verified Purchase:Yes
No support, router won't work , tried for hours to get router to recognize any devices
Response from https://www.asus.comBy Customer Service, March 4, 2026
Dear Valued Customer,
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Written by a customer while visiting https://www.asus.com
