Customer reviews from sony.com
Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
85
4 Stars
17
3 Stars
9
2 Stars
3
1 Star
11
84%of customers recommend this product.
(
98 out of
116)
Customer Reviews for Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Posted by: Johncarllos
Gender:Male
Verified Purchase:Yes
Melted after regular use for 30 months. Do not buy.
A quick search shows this is a known issue.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Costumer Support, May 10, 2025
Hello Johncarllos! Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information we can arrange your product to be evaluated. Thank you for your understanding! Looking forward to hear from you soon, -Jenn.
Written by a customer while visiting sony.com
Posted by: Terry Sony
Gender:Male
Verified Purchase:Yes
I have had these for almost 5 yrs now. I bought to wear on motorcycle rides they are only ones that were noise canceling and that fit in my ear
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, August 17, 2025
Thank you for your fantastic review, Terry!
We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you.
It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides!
Best regards,
Gus, Sony North America Customer Support
We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you.
It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: Blackblade
Gender:Male
Verified Purchase:Yes
Iv never had a problem from Sony products they always been some of the best on the market and these earbuds are no different if your looking for some quality product look no further
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: GFIdk
Gender:Male
Verified Purchase:Yes
Stays in the ear and has good sound quality for evening wind-down music
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Excellent pair of earphones at a comfortable price
on October 26, 2021
Posted by: Cinted
Gender:Male
Verified Purchase:Yes
The WF-C500 are very nice for many reasons. They are water resistant and last a long time on a single charge. I specifically like the sound quality, everything sounds very clean and refined. For this price, they deliver in so many areas.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Comfortable ear buds with long lasting run time!
on November 30, 2021
Posted by: Charlie412
Gender:Male
[This review was collected as part of a promotion.] I enjoy using these Sony WF-C500 Truly Wireless Headphones because the sound quality is excellent, the are very comfortable and the charge lasts a long time. I mainly use these while jogging and they stay in place well and are easy to use for music or phone calls. I have been jogging in the rain and snow without any problems to the ear buds. When you are watching a movie the surround sound feature it sounds like you can hear noises from every direction. I feel like these ear buds are a great value for the price.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Sony C500
on December 1, 2021
Posted by: JoeV
Gender:Male
[This review was collected as part of a promotion.] These are pretty decent earbuds. Much better then having wires getting tangled up and comes with a nice case.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic!!
on December 1, 2021
Posted by: Jpar77
Gender:Male
[This review was collected as part of a promotion.] I got these to replace my other wireless earbuds and I am glad I did! They fit into my ear very well, don't come loose when working out and feel nice in my ear. The sound quality is wonderful, 100% clear!!! This was a great choice.
I would recommend this to a friend!
Written by a customer while visiting sony.com