Customer reviews from sony.com
Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
85
4 Stars
17
3 Stars
9
2 Stars
3
1 Star
11
84%of customers recommend this product.
(
98 out of
116)
Customer Reviews for Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Customer Rating
1
My right earbud stopped working within 3 months
on February 23, 2024
Posted by: Praneeth
Gender:Male
Verified Purchase:Yes
Unable to reset the earbuds and right earbud is not working
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Loyr
Gender:Male
Verified Purchase:Yes
Sound quality, build and feel is all great for its price. Worked well and I enjoyed using them for music. I bought them because I wanted a decent pair that would last at least a year or two but a week ago the left earbud decided to not work. I followed the guide for trouble shooting Which was no help at all. One of the step was to delete the connection via Bluetooth, which now caused the last working ear bud to not be able to connect back because they won't pair unless both earbuds work and are in the case. Which I can't do because one won't work.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 6, 2024
Hi Loyr,
Thanks for sharing your review and experience with the WF-C500. We're glad that you like the sound quality and design of the headphones. It's unfortunate that one unit is not working properly. Make sure both earbuds are charged sufficiently. Placed both earbuds correctly on the charging case.
Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Thanks for sharing your review and experience with the WF-C500. We're glad that you like the sound quality and design of the headphones. It's unfortunate that one unit is not working properly. Make sure both earbuds are charged sufficiently. Placed both earbuds correctly on the charging case.
Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Nick228
Verified Purchase:Yes
One ear bud stopped connecting after a few months. Nothing changed about how I used them
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: San Eliz
Gender:Female
Verified Purchase:Yes
I bought this earphone just 1 month before and today when i tried to connect with my phone, the right is not working.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Had for less than a year and already Broken
on September 8, 2025
Posted by: Punpow
Gender:Male
Verified Purchase:Yes
Sony will not honor warranty due to item being gift and they either want me to pay to fix these terrible headphones or buy another terrible Sony product would not recommend. Product was great if you never use it but when I used daily left ear piece went out and now neither headphone will connect via bluetooth which is kind of their whole purpose
No, I would not recommend this to a friend.
Response from sony.comBy Gus, Sony North America Customer Support, September 8, 2025
Thank you for sharing your experience, Punpow. We are so sorry to hear about the issues you've been having with your WF-C500 headphones and the frustrating experience with the warranty process. This is certainly not the reliable performance or quality of service we aim to deliver, and we sincerely apologize for the inconvenience this has caused. We understand your frustration, especially since the headphones stopped working during daily use. This is not the quality we expect from our products. We want to help you get this resolved. We kindly ask that you email us at socialsupport@am.sony.com with the following information: - Name
- Username
- Model Number
- Telephone Number
Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support
- Username
- Model Number
- Telephone Number
Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
3
Great for listening to music not taking calls
on January 13, 2022
Posted by: Mojackson4u
Gender:Female
[This review was collected as part of a promotion.] On the back of the box it states made for iphones. Well- I have an android and was able to connect to the earbuds pretty easily using the app. The sound quality is not the best but can be tuned using the app. Whenever I answer the phone while wearing these I always hear complaints that I sound far away or I'm on speaker. The right bud controls the volume and the left you can change the song or answer a call. There's no option for call quality or noise reduction. The only problem is when you're changing the song or answering a call - you have to press on the outside of the ear buds which pushes it deeper into your ear. It's already pretty snug inside your ear and I ran on the treadmill while using and they didn't slip out. Overall, the battery lasts pretty long (8hr) and the case stays charged.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Disgruntled buyer
Gender:Male
Verified Purchase:Yes
Got it at airport as I forgot my WFM1000 at home. Paired fine and worked for 5 mins before left earbuds started glitching. Tried everything for most of my flight and waiting time in-between, sucks to say I will not trust Sony anymore.
Should have bought Bose or Beats
Should have bought Bose or Beats
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Costumer Support, June 6, 2025
Hello Disgruntled buyer, we're sorry to hear about your experience with the WF-C500. That's certainly not the level of performance we aim to deliver.
Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling!
The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling!
The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
Written by a customer while visiting sony.com
Posted by: WRONGone13
Gender:Male
Verified Purchase:Yes
Brought these earbuds expecting quality. Right earbud stopped working after one month. Would not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com