Customer reviews from sony.com
Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
85
4 Stars
17
3 Stars
9
2 Stars
3
1 Star
11
84%of customers recommend this product.
(
98 out of
116)
Customer Reviews for Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Posted by: MuncaJames
Gender:Male
Verified Purchase:Yes
I bought this pair and they haven't worked right since I bought them. Only the left side will connect. Even the Sony app shows the right side with 0% battery life. It will come on, but only work for 30 seconds or so then disconnect. I tried connecting it to more than one smart phone with the same result. Very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 3, 2024
Hi MuncaJames,
We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Kindly reset and initialize your device. https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html
We recommend keeping your device's firmware up to date to avoid any performance issues.
Hope this helps.
Thanks and regards,
-Craig
We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Kindly reset and initialize your device. https://helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html
We recommend keeping your device's firmware up to date to avoid any performance issues.
Hope this helps.
Thanks and regards,
-Craig
Written by a customer while visiting sony.com
Posted by: Uncle Bobby bee
Gender:Male
Verified Purchase:Yes
These sound better then beats and not as expensive or well I'm not sure how much these are brand new I bought them on offer up but still amazing product when you pair them with your phone it asks if you want to download the app for the headphones and that's awesome I can go on and on about these I REALLY DO RECOMMEND THESE TO ANYONE AND EVERYONE TRUST ME YOU WON'T REGRET IT OR GET A HOLD OF ME AND I'LL PAY YOU FOR THEM BUT YOU GOT TO PROVE ME WRONG THANKS FOR READING BUT I'M GOING TO LISTEN TO THEM P.S. they are great for music or gaming they are like 3D hearing if that makes sense hahaha
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Ltlray
Gender:Female
Verified Purchase:Yes
Good quality sound, disconnects calls to easy when adjusting in ears
.
.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Libu
Gender:Male
Verified Purchase:Yes
They are really good but my right side one started acting up first at lower volume than the left, then as right bud is the one to skip or go bak songs, every time i touched it sound will cut, tapping was the way to make music come back until now that sound is off. It gets charged and connected via Bluetooth but not sound at all. Trying to contact SONY to get a replacement, i hope they get back to me, i bought 3 of these because i liked them so much, 2 of them still work.
Written by a customer while visiting sony.com
Posted by: Hotsun
Gender:Male
Verified Purchase:Yes
Good quality feels nice app is enjoyable to use but they can break easily if you drop them or them in the case
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com