Customer reviews from sony.com
Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
85
4 Stars
17
3 Stars
9
2 Stars
3
1 Star
11
84%of customers recommend this product.
(
98 out of
116)
Customer Reviews for Sony - True Wireless Headphones | Up to 20 Hours Battery - Black
Customer Rating
4
Wireless, Comfortable, Superb Sound!
on January 17, 2022
Posted by: Gigi
Gender:Female
[This review was collected as part of a promotion.] I have been enjoying my Sony WF-C500 Wireless Headphones for a little over a month now. I have small ears and most earbuds do not fit well in them even with the smallest ear pieces. These fit perfectly I. My ears and stayed in my ears even while working out on my elliptical. The setup was easy and u like other earbuds I have. I love setting up through the app and feel it catered to me individually. The reason I say this is because within the app you actually take photos of your ears and the sound is then adjusted according to your ear type. It is so new and innovative. Speaking of the sound, I found it to be crisp and on point. The sound quality is excellent in my opinion when Listening to music or on phone calls. On phone calls nobody complained about hearing my voice clearly and I used them on zoom calls as well as on my discord chats. The battery also seems to last a good while and it depends on what you are doing. I would say it lasts 8-10 hours on a full charge. I was also able to go from my kitchen to another room at least 25 feet away and still manage to stay connected! My one complaint would be that at times I would go to adjust one of the earbuds and end up “hanging up” on the person I was talking to. This happened several times while I was cooking and on the phone one night. Could have been user error though because I may not have had that earbud set in my ear just right. Overall I would recommend these to someone looking for a good set of earbuds. I also like the compact casing and they come with three different sizes of ear “tips”, I used the smallest! The case is also used to charge them. I would also like to add that I connected them with my iPhone and iPad with no issues.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Awesome Headphones
on January 18, 2022
Posted by: jane4030
[This review was collected as part of a promotion.] These headphones are great. They're super small and fit nicely in my ear, to the point where I forget I even have them in sometimes. I like the ear insert portion a lot, and the sound quality on these is great. They never fall out of my ears and I also really like the design of the case.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
I'm blown away! These earphones are fantastic!
on January 29, 2022
Posted by: NataliaN
Gender:Female
[This review was collected as part of a promotion.] I wasn't sure what to expect when using these earphones for the first time. I currently own a different pair that (I now know) are pretty mediocre with respect to sound clarity and bass, and they don't really have a mic feature either. When I first tried the Sony earphones, some of the cool and amazing features that jumped out at me were:
1. The fantastic bass and treble combination. I started of with an Imagine Dragons song and Boy, I could hear each beat and note within my soul! The clarity is simply amazing. The bass is perfect without being overpowering. Because they were so good, I then used them to watch one of my TV shows and the speech clarity was perfect!
2. The app is very cool. If the default settings aren't for you, the equalizer should most certainly help you get there. In addition, I love the easy media (sliding page) guidelines for the different functions each of the earphone buttons can be assigned to, like single press, double, triple, long press, voice assistant etc. The capability to use Experience 360 Reality Audio with a music subscription is pretty cool as well and hopefully I can use that in the near future.
3. The earphone button controls are very sleek and barely there. They work fantastically with just the right pressure needed unlike some where you may need to press hard which in turn just hurts your ear or like my older earphones which are touch capable but barely ever respond correctly. When turning on the earphones they tell you the charge in each earphone or you can use the app for the same.
4. The design of the earphones and the case is flawless. I love that they both are a matte finish so won't catch fingerprints and such easily. Also the case is a very chic pill shaped box. The led indicators on both the case and the earphones do what they need to, tell you when its charging and the case led indicator goes off once it's fully charged. It would be great though to have a percentage of charge display on the case just so I know when its running low, even though a 10 min quick charge is enough for an hours worth of music.
5. I love that they fit nice and snug without causing my ears to hurt even at longer periods of wearing ( 2 hrs+). They aren't meant to be noise canceling but with such a perfect fit I could hear everything clearly even above my daughter's white noise playing on Alexa at max volume!! I haven't really tested for sweatproof or water resistance or the in built mic feature but with such amazing quality so far, I doubt I'll have any issues.
6. Not sure why they are marketed as iPhone or Apple only. I'm using them with my Samsung Note and have 0 issues so far!!
7. I find that these earphones are amazing for the price. If you are an expert audiophile you may have to look elsewhere but they are perfect for me!
I LOVE these earphones and am so excited to continue use them for music everyday and for taking my meetings and calls too! I will have to hide them from my husband who is waiting for a chance to steal them. Haha!
1. The fantastic bass and treble combination. I started of with an Imagine Dragons song and Boy, I could hear each beat and note within my soul! The clarity is simply amazing. The bass is perfect without being overpowering. Because they were so good, I then used them to watch one of my TV shows and the speech clarity was perfect!
2. The app is very cool. If the default settings aren't for you, the equalizer should most certainly help you get there. In addition, I love the easy media (sliding page) guidelines for the different functions each of the earphone buttons can be assigned to, like single press, double, triple, long press, voice assistant etc. The capability to use Experience 360 Reality Audio with a music subscription is pretty cool as well and hopefully I can use that in the near future.
3. The earphone button controls are very sleek and barely there. They work fantastically with just the right pressure needed unlike some where you may need to press hard which in turn just hurts your ear or like my older earphones which are touch capable but barely ever respond correctly. When turning on the earphones they tell you the charge in each earphone or you can use the app for the same.
4. The design of the earphones and the case is flawless. I love that they both are a matte finish so won't catch fingerprints and such easily. Also the case is a very chic pill shaped box. The led indicators on both the case and the earphones do what they need to, tell you when its charging and the case led indicator goes off once it's fully charged. It would be great though to have a percentage of charge display on the case just so I know when its running low, even though a 10 min quick charge is enough for an hours worth of music.
5. I love that they fit nice and snug without causing my ears to hurt even at longer periods of wearing ( 2 hrs+). They aren't meant to be noise canceling but with such a perfect fit I could hear everything clearly even above my daughter's white noise playing on Alexa at max volume!! I haven't really tested for sweatproof or water resistance or the in built mic feature but with such amazing quality so far, I doubt I'll have any issues.
6. Not sure why they are marketed as iPhone or Apple only. I'm using them with my Samsung Note and have 0 issues so far!!
7. I find that these earphones are amazing for the price. If you are an expert audiophile you may have to look elsewhere but they are perfect for me!
I LOVE these earphones and am so excited to continue use them for music everyday and for taking my meetings and calls too! I will have to hide them from my husband who is waiting for a chance to steal them. Haha!
Written by a customer while visiting sony.com
Customer Rating
5
Easy to use
on February 10, 2022
Posted by: Blue42
Gender:Male
[This review was collected as part of a promotion.] These Sony wireless headphones have been great. They're holding up pretty good so far and performing well. Setup was easy and quick and I was using them in no time. They have a good fit and are lightweight. If I'm exercising, cleaning, or being active, they stay put and are holding up against sweat and moisture. The battery charge is long-lasting and provides hours of listening time.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Nice Sound
on February 14, 2022
Posted by: Jb47
Gender:Female
[This review was collected as part of a promotion.] These were easy to set up and had good sound, lasted easy for my hour run. Husband said he couldn’t hear me well on the phone though… using an iPhone so maybe it’s a compatibility issue?
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Couldn’t pair
on February 18, 2022
Posted by: mkfoltz
Gender:Female
[This review was collected as part of a promotion.] These Sony wireless headphones seemed like they were going to be really nice. After multiple tries they would not pair with my phone so I couldn’t get them to work. They seemed like they would be comfortable if I could have gotten them to work. I received these for free in exchange for my opinion.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Thompson85
Gender:Male
Verified Purchase:Yes
I used them every day when I’m at work and the battery life is really good
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Deepanshu Khandelwal
Gender:Male
Verified Purchase:Yes
Good and handy .
Quality is also nice .
Use is easy.
Quality is also nice .
Use is easy.
I would recommend this to a friend!
Written by a customer while visiting sony.com