Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Cordless PowerDetect Stick Vacuum with Powerful Suction and HEPA Filtration - Dark Gray
Average customer rating
4.3
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
86
4 Stars
16
3 Stars
14
2 Stars
7
1 Star
7
77%of customers recommend this product.
(
37 out of
48)
Customer Reviews for Shark - Refurbished Excellent - Cordless PowerDetect Stick Vacuum with Powerful Suction and HEPA Filtration - Dark Gray
Customer Rating
4
Works well but heavy.
on May 8, 2025
Posted by: Rick55
I've had this one week. Cleans really good, better then my old Dyson. It's a little heavy, probably not a good choice for the elderly. Vacuum pushes hard on medium pile carpet, but returns easier. Works good on edging and tile. Wish it had a wall mount with charger.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum but battery life is ehhhh
on September 3, 2025
Posted by: Dan B
from Fredericksburg, VA
Gender:Male
Works great! I have a older corded shark vacuum and this is great for not having to unravel the cord and use. Wish the battery lasted longer, if it did it would definitely get 5 stars.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Cons outweigh pros
on October 4, 2025
Posted by: elle7
from Mobile, AL
Gender:Female
Great pickup for dust/dog hair and single roller for all floors is convenient. Not user-friendly.
Hand-held portion too heavy and not balanced properly, possibly due to suction adjustment trigger placement on handle. Have backache after of only 10 minutes of use due to fighting machine. The Eco option is better, but unit will still just stop moving for no reason. Poor selection of attachments. Need a separate, shorter dust brush.
Hand-held portion too heavy and not balanced properly, possibly due to suction adjustment trigger placement on handle. Have backache after of only 10 minutes of use due to fighting machine. The Eco option is better, but unit will still just stop moving for no reason. Poor selection of attachments. Need a separate, shorter dust brush.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,\nThank you for taking the time to share your experience — we’re glad to hear the PowerDetect is performing well when it comes to dust and pet hair pickup, and that the single roller design is working conveniently across your floors.\nWe’re sorry to hear that the handheld portion feels heavy and uncomfortable to use. Your feedback about the balance and suction trigger placement is incredibly valuable, and we’ll be sure to share it with our product team. We also appreciate your notes on the Eco mode and attachment selection — especially the need for a shorter dust brush.\nWe’re always working to improve our designs based on real user experiences like yours. If you’d like help finding accessories or troubleshooting the unit stopping unexpectedly, our Customer Care team is here to assist at1-855-427-5127. Thanks again for your honest review and for choosing Shark.\n\nWarm regards,\nShark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Broke the second day!
on October 14, 2025
Posted by: Super Angry
Gender:Female
The roller fell off the second day I used it! It caught on the edge of the rug and now it continues to fall out everytime I use it. Can’t believe I spent money on this.
Response from sharkninja.comBy SharkNinja, October 16, 2025
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear that the brushroll fell off so soon after purchase and continues to come loose during use. That’s certainly not the quality or performance we aim to deliver, and we understand how frustrating this must be.
We’d love the opportunity to make this right and help resolve the issue. Please reach out to our Customer Support team at 1-855-427-5127 with your product details so we can assist you further.
Your feedback is important to us and will be shared with our product team to help improve future designs.
Sincerely,
Shark Clean US
Thank you for sharing your experience. We’re truly sorry to hear that the brushroll fell off so soon after purchase and continues to come loose during use. That’s certainly not the quality or performance we aim to deliver, and we understand how frustrating this must be.
We’d love the opportunity to make this right and help resolve the issue. Please reach out to our Customer Support team at 1-855-427-5127 with your product details so we can assist you further.
Your feedback is important to us and will be shared with our product team to help improve future designs.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on November 17, 2025
Posted by: Shouldhaveboughtdyson
from Ft Mitchell KY
Gender:Male
Junk. It powers up at edges, then shuts down. Should have bought another Dyson.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello,
Thank you for taking the time to leave a review.
We can see why you’d be upset, and we’re deeply unhappy to hear about the trouble this may have caused. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We can see why you’d be upset, and we’re deeply unhappy to hear about the trouble this may have caused. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
PowerDetect cordless vacuum
on December 13, 2025
Posted by: DebeG
Gender:Female
It took me a couple of uses to get familiar with how the power boost works on the various flooring types we have, but once I knew how to modify the power level for throw rugs I was thrilled with the extra powerful suction it has! We live in dusty Colorado and when the winds blow there is a very fine dust that makes it through the window and doorframe’s. This vacuum does an amazing job of sucking it up on both carpet and hardwoods! This is especially great for allergies. Highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far it's wonderful!
on December 18, 2025
Posted by: Plette
So far it's wonderful for my 92 year old Mom who still lives independently! It's easy for her to operate, maneuver, empty, and charge. She's figuring out how to do everything and it is so much easier and lighter for her to use on all her floors (tile and carpet). She's loving it! It's such a big hit that my sister just ordered one for herself. Hope that over time we all continue to feel delighted with this. Thank you Shark!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Awful in every way.
on August 21, 2025
Posted by: KGFL
from Orlando, FL
Gender:Female
The absolute worst vacuum I’ve ever owned. I wish I could give it negative stars. The battery life is terrible, but that’s the least of its problems. The suction power is not good, the accessories like the brush are not functional, it seems designed to fail because as soon as you apply any pressure to it the brush falls down. The “auto adjust” doesn’t work properly and just makes general daily vacuuming incredibly frustrating. We had an old shark corded stick vacuum that was half the price and worked 3x as well. The battery dies so quickly that I can’t even make it through one room and when I do attempt to sit it against a wall anywaywhere to charge, it immediately slides down and slams to the floor.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 21, 2025
Hello KGFL,
Thank you for taking the time to leave a review.
we're really sorry to hear about your experience with this vacuum. That’s definitely not the level of quality or performance we aim to deliver. We appreciate you taking the time to share your concern, especially around battery life, suction, and accessory design. Your feedback has been passed along to our product team, and we’re here if you’d like help exploring other models that might better suit your needs. If you’d like to speak with us further, please reach out to 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
we're really sorry to hear about your experience with this vacuum. That’s definitely not the level of quality or performance we aim to deliver. We appreciate you taking the time to share your concern, especially around battery life, suction, and accessory design. Your feedback has been passed along to our product team, and we’re here if you’d like help exploring other models that might better suit your needs. If you’d like to speak with us further, please reach out to 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com