Ran into a problem with the installation of this unit. The installer really messed up, so much that it rendered the self cleaning feature useless. When contacting Hauslane their customer service was very prompt and helpful. Upon. realizing the severity of the problem they still went the extra mile and are sending me out a replacement! This is unexpected as the issue is not their fault and they are going way past expectation to ensure satisfaction.
By far one of the best customer service experiences in a long time if not, ever!
Product bought end of 2018. Good quality, decent sound. Takes a bit to clan but self-cleaning feature helps. Unfortunately, the self-cleaning pump failed but Hauslane was able to provide a replacement after writing this review. The assistance is appreciated.
I upgraded my existing hood fan as it was not strong enough and the Hauslane has been excellent. My only complaint which isn't really a big deal is when your fan is on a lower fan speed upgrade you hear a humming noise but on higher speeds its no issue. Instructions are great and it comes with all parts required