Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
5
Love this keurig!
on June 22, 2018
Posted by: Steveoman
from Howard County, MD, USA
Gender:Male
Got this a few months back. It’s my 2nd Keurig. This one is hands down the best and most convenient set up I have used. Coffee tastes so rich and delicious. I love iced coffee, and this is perfect for that. Having the ability to change the temp of the coffee being brewed is awesome.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, June 22, 2018
Thank you for your wonderful review! Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
2
Purchased and returned
on September 3, 2018
Posted by: Gail H
from PA
Gender:Female
I puchased this model from Costco this weekend. I bought it because it advertised 2 temps 187 and 192. I tried several times, water never got hotter than 175-178 even on the 192 setting. I used a thermometer & even boiled water to make sure the thermometer was working ok, yep, it was. The K-Elite wasn't any hotter than my 5 yr old B70 platium. Sure wish you made them like that one, it's a solid machine, wish it still heated to the 192 temp. The K-Elite is not as solid as my B70 although it does have some similar features. The water recepticle lid doesn't have a flap, you have to take the whole thing off and the recepticle is not made as thick as my B70 is, looks easy to crack. Go back to what worked and was a solid machine please.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 5, 2018
Hi Gail, thank you for your review and feedback. We're sorry to hear you're disappointed with your coffee maker's brewing temperature. The added temperature control feature allows the consumer to change the preset brew temperature of the internal reservoir. Depending upon the mug or cup material and size of beverage, the temperature of the dispensed beverage will range from 160 – 190 degrees Fahrenheit with the K-Elite. If we can be of any assistance with your K-Elite, please contact our consumer care team at 866-901-2739. We're here to help!
Written by a customer while visiting keurig.com
Posted by: AAwa
Verified Purchase:Yes
I love this machine. So easy to use and has ability to make hot and cold coffee! Lots of water capacity too!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Pink panther
Verified Purchase:Yes
I don’t know the warranty on my machine.?????
Wish the hot water had a timer on it. Like 30 minutes,
Then shut off. I love the extra HOT WATER TEMP.
I HATE COLD COFFEE.
Wish the hot water had a timer on it. Like 30 minutes,
Then shut off. I love the extra HOT WATER TEMP.
I HATE COLD COFFEE.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 7, 2023
Thank you for sharing your wonderful review. Keurig warrants that your Keurig Home Coffee Maker will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. For more information about the warranty or features of your K-Elite coffee maker, please consult the Support page on the Keurig website. We hope this information is helpful!
Written by a customer while visiting keurig.com
Customer Rating
2
Is Keurig dropping support on ANOTHER of their pro
on April 15, 2018
Posted by: Papamouse
Gender:Male
So, was researching the latest Keurig unit to possibly upgrade. Saw this "Elite" unit with a huge 72oz water reservoir (one of main things I look for...). And thought "this will be great! Then I realized that the NEW unit coming from Keurig no longer supports K Carafe. Really? The largest water reservoir... multiple size options, but no Carafe. So... get ready everyone, sure looks like Keurig is not going to support the Carafe anymore, otherwise why leave that off your biggest best unit. First, you created a cold drink machine, told us all to buy in, then just stopped supporting your product. Sad....
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Shuts down during brew
on March 16, 2019
Posted by: Evilcat
Gender:Female
I'm on my 3rd Keurig elite in 4 months. Each has the same issue. It works fine for a while, then decides not to work. It powers on, heats the water, then when I try to brew or get water it shuts itself off after I choose cup size. It's plugged into a dedicated outlet but I also noticed the clock loses time. Garbage.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 20, 2019
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: unhappygarcia
Verified Purchase:Yes
We purchased the K-Elite Single Serve Coffee Make from Keurig in July 2020. It started having brewing issues within 75 days of purchase with 1-2 person use daily. We contacted Keurig who said they would replace the unit, but the replacement orders keep cancelling.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective
on March 28, 2023
Posted by: No joe
Bought this coffee maker 2 yrs. ago. The air purge pump went out. Called to get a part to fix it. They say they have no parts its defective and I’m out of luck. Don’t know if I’d pay that much for another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2023
Thank you for your review and feedback. We're sorry to hear about your experience with your K-Elite coffee maker. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com