Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
2
JUST OK
on January 2, 2019
Posted by: RalphMD
from Baltimore
Gender:Male
I bought the elite from Amazon last week and have been using the unit daily since. The auto on feature has only worked once. The water reservoir is made from very cheap plastic and the lid fits poorly. I do not like the lighting as the lights do not help you use the machine without also turning on the lights in the room. The digital read out is poorly designed, difficult to read time, and incredibly simple and cheap for something called elite. It is the same type read out included on my Brita water pitcher. So far no leaks and the coffee tastes good. The strong feature works to increase coffee taste. Overall the unit is fair, not elite, I would like an actual elite model, would be great if it could boil water for tea, but that would likelt melt this unit.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 2, 2019
Thank you for your review and feedback. We're sorry to learn your coffee maker is not functioning properly as far as the auto-on feature and we would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 pm, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
3
ok machine but disappointed
on March 17, 2019
Posted by: Richard66
Gender:Male
I miss the features of my previous machine such as the touchscreen, and the light in the water container. Also miss the ability to program a specific time for the brewer to turn off. At least the feature is still there to set a time for it to come on. The only option, if enabled, with the new machine is to have it turn off after 2 hours. Then you have to turn on the power button again. I find that very annoying. The new machine does brew a good cup of coffee but overall the machine seems "cheaper". I had to send the first one of this new model back because the clock was defective. The replacement is working ok. I suspect this machine cost less to manufacture but still costs customers about the same as the previous models. I don't however miss the carafe feature of the previous model. Never seemed to make good coffee unless you cut the amount of water so I found it was better just to brew the single cups. May I suggest what I think would be a good model would be to make one unit with a traditional 12 cup drip coffee maker with a k cup machine in one counter top unit.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 19, 2019
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Written by a customer while visiting keurig.com
Posted by: CindyJ
from Winburne, PA
Gender:Female
Verified Purchase:Yes
I was amazed at how quiet this machine is. I love the push button to select the cup size instead of the dial we had on our previous machine. Really like the new look of the machine also and it was nice having color options to chose from.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 17, 2019
Hi Cindy, thank you so much for taking the time to review your K-Elite coffee maker. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Jimmyx
from Surprise, AZ
Gender:Male
Verified Purchase:Yes
Nice style and functional.
The only problem is the water tank cover is one piece and sometimes drops to the floor or the tank.
The only problem is the water tank cover is one piece and sometimes drops to the floor or the tank.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 19, 2019
We appreciate your review and feedback!
Written by a customer while visiting keurig.com
Posted by: Nana K
from CT
Gender:Female
Verified Purchase:Yes
Have used a Keurig for years. Like this new model as it has more options.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 19, 2019
Thank you for your review. We are happy you are enjoying your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Posted by: SuSu
from NY
Verified Purchase:Yes
I really enjoy this daily, a great easy way to start my day
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 28, 2019
Thank you so much for reviewing your K-Elite coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: GmaReis
from New York
Gender:Female
Verified Purchase:Yes
Replaced my old Keurig (gave that one to my daughter) wanted something new to go in my kitchen looks great and works great! love the push bottons with pictures so easy,
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 28, 2019
We just love hearing this! Thank you for taking the time to leave us your review! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Gaju
from Pocatello Idaho
Verified Purchase:Yes
Great machine easy to use. The coffee tastes great.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 28, 2019
Thank you for your review. We are happy you are enjoying your K-Elite coffee maker!
Written by a customer while visiting keurig.com