Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: JudyPear
Verified Purchase:Yes
We have owned Keurig for many years. We purchased this model last month, we are so happy we did, the features are great.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2020
Thank you so much for reviewing your K-Elite and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Turns off when pressing brew button
on May 22, 2020
Posted by: Iwantmymoneyback
We just got our 2nd replacement a week ago and this one, just like the other 2, continually shuts itself off when I push any brew button. The worst if it is that after I turn it back on and brew again it doubles the amount of water produced. I have troubleshot this to death online and with Kuerig and it simply doesn’t work. Wish I kept my old one, we only bought a new one for a larger water reservoir.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 22, 2020
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Noisy
on June 4, 2020
Posted by: Sue Hall
I purchased this product about a month ago. I am a huge fan of Keurigs, however, I thought this one was Very noisy. I went online and read the reviews for this issue. The replies from the company stated that the customer should call your customer service help line, which is what I did. I called Customer Support Line, after waiting about 15 minutes, the customer service representative actually heard the Loud noise and suggested I put a mat, to cushion the coffee maker, as my counter tops are granite and the vibrations caused the noises. I did as the customer service representative suggested and it did not alleviate the noises. The only reason I purchased a new one was because the Keurig I previously owned for approximately 9 years finally decided to quit pumping water.
I really feel as there are no other options. I am really disappointed as I was a Huge fan of Keurig Products.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 5, 2020
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
3
The selection of features is very good!
on June 13, 2020
Posted by: DennisOldeagle
We have had this K-Elite Unit for about a month. We have an old Single Cup Model 860. It is about 9 or 10 years old. We have really enjoyed the old one but the pump had it's own idea of when it wanted to work and made lots of noise when refilling the heating area. It did shut off when it was supposed to. The new K-Elite is not nearly the quality of the Model 860. It spurts and gurgles and won't shut off when finished brewing. It makes considerable splashing around and outside the cup. I believe the new K-Elite is somewhat over-priced in comparing it with the old Model 860. If I could trade it for one which works better, I would do so.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 16, 2020
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
3
Not laid out well
on July 4, 2020
Posted by: k5ride
I purchased this to replace my B70. The clock is on top and is useless. When the lid is open, the clock is upside down and facing the wall. When the lid is closed, you can't see it because it is pointing straight up to the ceiling. You cannot see the water level in the tank while filling. I had to remove the trim piece to expose the front so I can see the level. I have the coffee maker sitting on top of a K cup drawer filled with K cups. My wife has to stand on her "tippy toes" to see the buttons due to them being on top. This unit does make an excellent cup of coffee. I am happy with the actual use, just not the way it is laid out. I'm going to purchase a different one and give this one to a family member. I might have to purchase a different brand as I no longer see any Keurigs with the front visible LED screen. I would not recommend this coffee maker.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 7, 2020
Thank you for your review. We appreciate hearing this the feedback and we'll pass this on to our product team.
Written by a customer while visiting keurig.com
Customer Rating
1
Returned
on July 19, 2020
Posted by: Disappointed again
Poor quality on this model. Returned it within a couple days of receiving.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 22, 2020
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
5
Loving it
on July 25, 2020
Posted by: savvyone
It was time to replace my Keurig coffee maker. I went directly to this site and found just the model I wanted. I love the multiple settings- 4,6,10,12 oz. I am glad to see this model did away with the small computer screen which never quite worked after a year. This model also has an iced coffee feature which I am looking forward to using .
This coffee maker is sleek and very user friendly. I’m a happy customer!
This coffee maker is sleek and very user friendly. I’m a happy customer!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 29, 2020
We’re so glad to hear that you’re enjoying your new K-Elite! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
Great product
on July 26, 2020
Posted by: Grammy Jo
So far I am so happy with my new Keurig. My old one was fantastic also but after a few years had seen it's better days. Time for something updated and better! Thanks for a great product and bring on the coffee!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 29, 2020
Thank you so much for reviewing your K-Elite and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com