Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
2
Great..until it stopped working.
on September 11, 2019
Posted by: Agree89
I bought the Elite a little over a year ago. I loved this product at first. The large reservoir and iced coffee function are wonderful. Unfortunately, within the last week the machine has been intermittently shutting off on its own with no shut off timer set. It will randomly shut down while selecting a cup size and while brewing. I have been a loyal Keurig customer for years but I’m highly disappointed in my experience with this product.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2019
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
4
no light on it
on September 13, 2019
Posted by: Pamlea
i bought this yesterday, i like it
other than there's no light on the water anymore
you have to keep watching to see if it needs filled!!
other than there's no light on the water anymore
you have to keep watching to see if it needs filled!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 16, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Posted by: Armani
Verified Purchase:Yes
There is something wrong with my unit. The size selection buttons do not light up when I select strong unlike my sister’s and brother’s unit. Is this normal? I end up pressing the hot water button to select coffee size.
Response from keurig.comBy Keurig, Consumer Care, September 16, 2019
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: LTS1
Verified Purchase:Yes
Disappointing replacement for my last Keurig top of the line coffeemaker which died after 2.5 years. It is louder during the brew cycle. It requires me to add water half way through the water well when there is adequate water in the tank. It is smaller and makes good coffee but not as good as my last Keurig. This is likely my last Keurig (I have had 3) which appear to have a limit of a 2 year life span.
Response from keurig.comBy Keurig, Consumer Care, September 24, 2019
We are so sorry to hear you're disappointed with your K-Elite coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: BestBargins
Verified Purchase:Yes
This was purchased an older non functioning Keurig. So much quieter and quicker than the old machine and looks so much better sitting on the counter. We use it daily and have no issues in the 6 months since the purchase date.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 30, 2019
Thank you for your review. We are happy you are loving your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Posted by: MissionIII
Verified Purchase:Yes
I’m very happy with this purchase. It’s easy to operate, clean and sleek lines. I love the slate color. What I love best is it’s slays ready to brew. That’s important! It also give me several different choices of what and how to make a beverage.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 25, 2019
We’re so glad to hear that you’re enjoying your K-Elite! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: BNuss
Verified Purchase:Yes
I love my new Keurig. The coffee is stronger and hotter. I also like the choices for cup size
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 29, 2019
Thank you for your wonderful review. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Steve6xdad
Verified Purchase:Yes
I replaced an older Keurig and this new one is fantastic...either hot or iced.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 30, 2019
Thanks for your review, Steve!
Written by a customer while visiting keurig.com