Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Paul20
Verified Purchase:Yes
Nice features I like the coffee size options. Heats up quickly
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 12, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Posted by: Sun10
Verified Purchase:Yes
I don't like the fact you can't see when you need to add water to the reservoir, and you have to remember which cup size is which for its not marked for example 4 oz,6 oz,
8 oz.
8 oz.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 8, 2020
We appreciate you sharing this feedback on the K-Elite coffee maker.
Written by a customer while visiting keurig.com
Posted by: Wrench
Verified Purchase:Yes
Been researching these type of machines, y'all had this on a great combo deal. Couldn't be more satisfied.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 17, 2020
Thank you so much for your review. We are glad you are enjoying your K-Elite!
Written by a customer while visiting keurig.com
Posted by: mc2020
Verified Purchase:Yes
Eight years ago, I purchased a Keurig coffee maker. I have always used bottled water to fill the Keurig. It has never given me a problem.
I decided to treat myself to a brand new K-Elite Keurig. I have been using it daily for one month and am very happy with my new Keurig. It is used daily, is quiet and makes great coffee. The only minor problem I initially had was programming the clock so it would turn on and off the Keurig. The instructions were not as easy as my original Keurig. But, once I got the clock working by turning my Keurig on and off automatically, I am very happy and love it.
I only gave four stars for the quality. My previous Keurig steamed heavier.
I decided to treat myself to a brand new K-Elite Keurig. I have been using it daily for one month and am very happy with my new Keurig. It is used daily, is quiet and makes great coffee. The only minor problem I initially had was programming the clock so it would turn on and off the Keurig. The instructions were not as easy as my original Keurig. But, once I got the clock working by turning my Keurig on and off automatically, I am very happy and love it.
I only gave four stars for the quality. My previous Keurig steamed heavier.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 30, 2020
Thank you so much for your review and feedback, Marlene! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Posted by: Shjam
Verified Purchase:Yes
We have had it for a little over a week and I’ve already had to call about it. Twice I talked to someone. Third time I gave up after holding forever.
I love kruerig but after we had three of the 2.0 machines we thought we would try the elite. Although I actually like not have all digital because the screens go out quickly, this one seems to brew slowly compared to the 2.0. Also the cafe pods keep causing my elite to power off. Not sure what that’s all about but... it means throwing away the pod.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2020
Thank you for your review and feedback. We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Quality has fallen
on April 18, 2020
Posted by: stephany48463
I purchased this machine to replace my Kuerig 2.0 and its a bit disappointing. You always hope the new machine will be and upgrade but this went backward. Yes the screen on the 2.0 had issues with going out. I really wish kuerig had kept it and worked on the bugs instead of doing away with it. So many features lost including the carafe. The Elite's water sensor is my biggest issue. I have wasted many pods already because the machine doesn't stop you from brewing if the water is low. There is an indicator light but it doesn't always work. I find out it when the machine starts making awful noises and there is only a couple ounces of sludge in my cup. When it works right I still like my cup of coffee. I have been kuerig loyal for years now but if the quality doesn't live up to the price tag I may have to find a brand that does next.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 21, 2020
Hi Stephany, thank you for your review. We are sorry to hear that you're disappointed in your K-Elite coffee maker. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
2
Flimsy
on May 26, 2020
Posted by: Nan8
I bought the K-Elite in December, 2019 as an upgrade to the Original Keurig Coffee Maker that I had been using since it was first put on the market. This unit is a disappointment. It is flimsy and cheaply put together. The quality has definitely been lessened and I am wondering if this is a universal trend in all the Keurig coffee makers. My K-Elite also leaks when warming up and after making a cup of coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 27, 2020
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Elite. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Don’t buy
on June 7, 2020
Posted by: Jmattt
It burps and spits..... no white dish towels or sweetener packs should be close
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 11, 2020
Let's get you some help with your coffee maker. Please call Customer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com