This unit was to replace a Keurig we have had and used daily for approximately 8 years. The old one was getting tired and the water for brewing was not real hot,etc. The old unit was great and we really enjoyed it each and everyday. The new one does not do what we expected. The STRONG brewing choice has NO effect what so ever on the taste of the coffee! We do not like that you have changed the lid to fill the water, the old one we just had to lift and pour into reservoir. The old one was much more user friendly for sure. I think that most products improve over years and your new Keurig K-Elite certainly did not.
Response from keurig.comBy Keurig, Consumer Care, December 18, 2020
We appreciate you sharing your review and feedback on the K-Elite, Mattie.
Our old Keurig developed a leak, which is non-repairable. After looking at the Keurig site we selected the Elite unit. It brews a little faster than the old one. Flavor is just as good as we expected. Keurig staff were very helpful.
This is the perfect Keurig! Several selections on sizes, removable water holder, strong selection button, iced coffee option...what more could you ask for!!!