Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
4
A little disappointed
on July 28, 2020
Posted by: Barbara777
I bought this to replace my old Keurig after I saw my sister’s Elite. I loved the light that showed the water in the reservoir. The newer models don’t have that. Other then that it’s great. I love the timer and the temperature setting.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 5, 2020
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
2
Not going to last
on August 12, 2020
Posted by: Runner72
I bought this in April and I’m already having issues with it. It’ll heat up, show it’s ready so I put in a pod, select a size and it does nothing. This has happened at least 10 times and I’m beginning to think this machine won’t last. Really disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 13, 2020
We're sorry to hear that your K-Elite is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
4
Base disassembling
on August 15, 2020
Posted by: Dwique
I was struggling to disassemble the base/bottom of my K-elite c so that I can clean out bugs in it. I checked the online helps and they never actually showed realtime how to disassemble the base. If anybody have the instructions or videos, please send them to me Thanks.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 19, 2020
If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
No coffee
on August 25, 2020
Posted by: Stocks up
I bought this today aug 25 2029 there’s was no k cup coffee in my box I wish I had not bought this I have bought one when they first came out .wish I have got a cheaper one
Response from keurig.comBy Keurig, Consumer Care, August 27, 2020
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Frustrates
on September 3, 2020
Posted by: Denise412
My second K-Elite with the same problem. Coffee maker set to come on, we make 1 cup of coffee then try to make a second cup. The coffee make pumps appropriately 1 ounce into the cup the powers off. I have to lift the brew handle, turn the maker back on, wait for it to cycle, then push the brew button.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 3, 2020
Thank you for reviewing your coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: Bucky 57
Verified Purchase:Yes
Quick delivery ! Very satisfied with the Keurig K-Elite , quick and good . Makes a good cup of coffee .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this brewer to replace a different model that we had for 10 years. The pump on it finally gave out. That model is no longer available so I order the Elite. Shipping was fast! I really loved everything about this new brewer and wanted to give it 5 stars but after only 12 days, it stopped working. It won’t stay powered on to make coffee. It will stay on until you try to brew a cup, then it spits out about a teaspoon and shuts off. We tried unplugging it and then starting all over. Same thing. I called customer service and they were excellent and are sending a replacement, so I give 3 stars rather than 1. I’m nervous that the replacement isn’t going to last long either but we shall see.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2020
Thank you for your review. If you ever need assistance in the future, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: RakuVase
Verified Purchase:Yes
I upgraded from cheaper model. Does good iced coffee. Much faster than my old one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com