Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
3
Didn't last long as long as it should have.
on May 10, 2020
Posted by: Linda1967
I just ordered a new Keurig K-Elite and I am hoping it lasts a lot longer than the one I am now replacing. I ordered my last K-Elite on January 28, 2019 from Keurig to replace a Keurig that I had used for more than 5 years. I loved the new one and all the features, however it has quit working and only brews 1/3 to 1/2 cup and then stops and shuts off. My coffee mug is filled with coffee grinds. I have cleaned the machine, even though it didn't say to descale yet. For two days it worked fine and then this morning back to the same partial cup and coffee grinds in my mug. I ordered a new one today hoping it lasts longer, but if it doesn't, I am sure it will be my last Keurig purchase. I really like the Keurig and the idea of having a fresh cup of coffee everytime I brew it. I would have given 5 stars if it had lasted longer. Still hopeful this new one will outlast my current one.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 12, 2020
Hi Linda, thanks for your feedback. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
3
Beware
on May 13, 2020
Posted by: Okeydoughkey
Only a month old, but the machine makes great coffee, with different cup sizes which is a plus. The water reservoir should have a lid that partially flips open to re-fill, as it is you have to take the complete reservoir off go fill it up and now its heavy and you have to put in back. Hopefully the water supply is not three rooms away. The one pitfall is the 'iced coffee' button. You fill you cup with ice the brew HOT coffee over the ice. You can do that with any coffee maker on the planet. Problem is now the ice is melted, if you want ice in the ice coffee you have to add more ice when now 'waters' down the iced coffee. The iced coffee button is definitely misleading, you have to do it the old fashioned way of brewing a few cups of coffee and storing it in the refrigerator until needed. I would say yes and no on recommending this product.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 13, 2020
Thank you for your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
3
New Kerrigan, replacing a Keurig 2.0
on July 6, 2020
Posted by: MurphysLaw5
It functions as advertised, had the first cup and it was fine. But I am disappointed in the apparent lack of design quality.
I replaced a Keurig 2.0 after 4.5 years of use, the new one seems to be less than the previous model. The water storage was a throwback, no hinged top, so now a cheap price of plastic to remove before adding water.
No manual at all, no cleaning instructions included.
While it seems to function fine it just doesn’t seem to be as high a quality from an ergonomic perspective as what it replaced.
Time will tell if the outward usability, the water tank, are reflective of the internal functionality.
Just not up to the standard I expected from Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 9, 2020
Thanks for your feedback. We will be sure to pass along your comments to the appropriate team. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on July 10, 2020
Posted by: ZHANELLE
I have replaced this coffee maker 2 times..The touch pad buttons do not work for very long.I can't use the strong button. This has happen with the first one..
Hope the replacement last longer than 2 months.
Hope the replacement last longer than 2 months.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 15, 2020
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
4
Hot water on demand
on July 21, 2020
Posted by: Ramona616
I've had it for a week and love it. The coffee maker is quiet and the coffee tastes great. It also looks great with my other appliances.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 22, 2020
Thank you for your review, Ramona. We are happy you are loving your K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
3
Nice machine, but coffee doesn’t taste the same.
on July 22, 2020
Posted by: Laura76
I bought this to replace an older model. My Dunkin Donuts coffee doesn’t taste as good anymore even with the strong brew option and 8 oz. cup. It’s a very nice machine. I think the coffee comes out a little faster on this machine and that may be why. I’m hoping in time after it’s used more the flavor will improve. Disappointed...
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 22, 2020
Sorry to hear you've been disappointed with your K-Elite. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
4
Not working
on July 23, 2020
Posted by: PBart
We have used it and like it but suddenly it is not working. The water does not go through!
Response from keurig.comBy Keurig, Consumer Care, July 23, 2020
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Easy to use
on July 24, 2020
Posted by: Gus1
Just replaced old keurig with new elite one. Simple to use and some extra features.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 29, 2020
Thank you so much for your review, Gus. We are glad you are enjoying your K-Elite!
Written by a customer while visiting keurig.com