Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Nanajana
Verified Purchase:Yes
This is my fourth Keurig. My older models have let me use pods twice for iced tea. This one does not allow a second brew. When I attempt this, the whole unit shuts down. Does anyone have experience with this?
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 5, 2020
That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Posted by: Pappyk
Verified Purchase:Yes
We got it to take to our home in Florida. .Got tired of taking one between homes. Works great in fact better than the other one .
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 6, 2020
That's great to hear. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Howie71
Verified Purchase:Yes
This was a replacement to my B60, which served us well for many years. One immediate thing I noticed was the inability to determine the water level from the front of the machine, although there is a light that does indicate when the reservoir needs to be refilled. It heats up and brews quickly, getting you out the door in a hurry. The programmable auto on/off feature is nice if you have a regular schedule, but lacks the ability to program by the day, thus wasting energy on a weekend when you may not be looking for a cup of coffee at the crack of dawn. Another feature is the 'Strong' button, which slows down the brew process, and actually seems to produce a richer brew. Overall, I am pleased with this unit and hope to enjoy good coffee for years to come.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2020
Hi Howie! We're glad you're enjoying your K-Elite! Thank you for your review and feedback.
Written by a customer while visiting keurig.com
Customer Rating
4
Nice Sleek design - 2 design flaws
on April 10, 2020
Posted by: TT3330
I had to replace our Keurig. I ordered this one and just received it today. It looks nice and sleek. Wish the water reservoir cover had the hinged opening like my previous one had. Also the cord is very short - much shorter than my previous Keurig had - What the heck - with the amount of money I spent on it I would expect a little longer cord.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 15, 2020
Thank you for sharing your review with us. We appreciate the feedback. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
3
I liked my old brewer a little more.
on April 22, 2020
Posted by: Georgeagrits
My previous brewer that I still have is the K575 2.0 and love it. I purchased the K-Elite hoping to "upgrade" and the slate matches my appliances. I feel like the K-Elite is a downgrade. It signals add more water when there is at least 16 ounces left in the reservoir. The K575 can be ran nearly dry. Because of this I have to fill the reservoir more often. I liked the digital display on the k575 but it is an unnecessary feature. The K-Elite has an odd angle when opened to change cups. This angle causes coffee grounds to spill onto the counter. This is by biggest pet peeve! It is so annoying to have to clean the counter every single time I use the brewer. The K575 was not angled in that way and left no grounds on the counter. The K575 had a lighted reservoir which was nice to have as a nightlight in the kitchen. The K-Elite does not. The filtration unit in the K575 had a dial on the top that you could adjust to let you know when you changed the filter last. A reminder to change the filter also came up on the display. The K-Elite filter holder does not have this dial. I do like that with the K-Elite you can use the hot water without having to hold the button down like you do with the K575. It also puts out more hot water than the K575.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Noisy
on April 28, 2020
Posted by: Nelteb
I bought this to replace my other Keurig that quit working. Figured it was an upgrade however, it is so noisy when brewing I'm not sure I will get another. With time, things are expected to be improved upon but in this instance, it is not. Really disappinted. No users' guid is provided with the purchase; must get online. I can't print it from Website, so I have to look up every time I want to know something. The setup is not easy when all there is are symbols. This is a step down by far.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 28, 2020
Thank you for your review. We appreciate hearing your feedback. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
4
This is a great coffee maker!
on May 1, 2020
Posted by: Michel Dahan
Although I love the coffee maker, I was upset because the box it came in said that 15 coffee pods were included. That said, there were no pods in the box. That's the reason I gave it 4 stars instead of 5. In addition to that I had to spend 30 minutes on hold when I called the company about this problem.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 6, 2020
Thank you for your review, Michel. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
4
Great machine .. Expired pods
on May 9, 2020
Posted by: Imosaq
I brought this machine about a week ago. It’s an awesome machine and easy to use. My sister recommends this. She too loves this machine. The included Starbucks pods were expired mid last month. Otherwise it’s
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 13, 2020
We’re so glad to hear that you’re enjoying your K-Elite! If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com