Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
2
So-So
on December 4, 2019
Posted by: Canela del Sol
Add Water light failed after 3 months. Coffee temperature inconsistent.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 5, 2019
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: ChiefC
Verified Purchase:Yes
This was a warranty replacement for the same model that failed after 6 months. After 3 cups of use, this one began leaking from under the control head during warm up. It doesn't leak each time the unit is turned on, but frequent enough not to trust the unit to keep it on a timer turn on. When it leaks, water will flow down the front of the unit, some of it misses the tray and runs onto the counter.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2019
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: PhyllisF
Verified Purchase:Yes
I am overall happy with this new Keurig. The brushed gold is very elegant looking. It is quieter than my old one, makes very hot coffee quickly so overall good. I miss the larger water reservoir from my old one and also I have to take off the top of the water reservoir to fill it while my old Keurig had a flip up lid on the front half of the reservoir top that was easier.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 11, 2019
Thank you for your review. We are happy you are enjoying your K-Elite coffee maker! We appreciate your feedback!
Written by a customer while visiting keurig.com
Posted by: Amereskie
Verified Purchase:Yes
This one replaced the same model coffeemaker that I bought not quite a year ago that conked out for some unknown reason. Fortunately, Keurig honored their warranty and replaced it at no additional expense to me. Thanks, Keurig! :-)
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 11, 2019
We're delighted to hear that we were able to help. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Darlaj
Verified Purchase:Yes
This is my fourth Keurig and it’s still only a couple of weeks in, but I am happy so far.....except for two things. My prior unit had a hinged water compartment top, this one is a solid piece. Why? I don’t think having to mess with taking the top on and off is an improvement, it’s annoying when you’ve had it better.
Also, I haven’t gotten used to having to hit the power button throughout the day- once in the morning would be fine....hopefully, I’ll get more habituated to this change.
Otherwise, love everything else - larger water compartment, buttons for cup sizes, etc. I always recommend Keurig.
Also, I haven’t gotten used to having to hit the power button throughout the day- once in the morning would be fine....hopefully, I’ll get more habituated to this change.
Otherwise, love everything else - larger water compartment, buttons for cup sizes, etc. I always recommend Keurig.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 19, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Posted by: Roger and Faith
Verified Purchase:Yes
This was a replacement for an older model we had. This model has similar features to our old ine, but we were surprised it doesn't have new features that our old one didn't have. Perhaps competition has driven all companies to keep features basic. Still Keurig produces a solid product with great taste.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 19, 2019
We’re so glad to hear that you’re enjoying your K-Elite. Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Pdc27
Verified Purchase:Yes
Replacement for existing keurig that would not power on.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 17, 2019
Thank you so much for reviewing your K-Elite coffee maker and for your feedback.
Written by a customer while visiting keurig.com
Posted by: Kattee
Verified Purchase:Yes
I am still figuring out some parts, but I am loving it.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 16, 2019
Thank you for sharing your review with us. We appreciate the feedback! If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com