Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Jessie146
Verified Purchase:Yes
This is exactly what I was expecting once again just great
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 8, 2019
Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
2
Cheaply Made
on October 5, 2019
Posted by: Rich67
I received this coffee maker yesterday and as soon as I took it from the box I could tell. No more light in the water reservoir, no hinge on the lid, and you can’t see the amount of water from the front, the filter unit is also not tight, it moves around when you put water in. These are all due to the engineers designing it more cost effective (cheaper). I don’t know how long this thing will last but I still have my old one with the clock that has a mind of its own.
When these break I will look for a different brand and if I have to spend more to get better quality I will. Gets back to that old saying you get what you pay for, and in Keurig’s case they’re getting kind of junkie.
This is probably the first review I’ve ever written on anything but hopefully some one reads it, and Keurig pleases don’t ask me to call customer service because it’s working as advertised it’s just cheaply made.
When these break I will look for a different brand and if I have to spend more to get better quality I will. Gets back to that old saying you get what you pay for, and in Keurig’s case they’re getting kind of junkie.
This is probably the first review I’ve ever written on anything but hopefully some one reads it, and Keurig pleases don’t ask me to call customer service because it’s working as advertised it’s just cheaply made.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 8, 2019
We appreciate you sharing your feedback, Rich. We are confident in our quality and stand behind all of our products. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem with their coffee maker to contact us. If you ever need assistance, we can be reached at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed in product
on October 12, 2019
Posted by: Lori58
I bought this coffee maker less than a year ago and it is already not working. I have cleaned it several times and made sure the needle is patent and still having disappointing results. It turns itself on randomly and now is not brewing correctly. We loved it when it worked, the ice coffee feature is especially nice. I’ve had a couple machines prior to this that we were happy with but this one disappoints.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 15, 2019
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Dottydot
Verified Purchase:Yes
So far so good. We use it a lot so we run hot water through at once a day.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it
on October 16, 2019
Posted by: Jadie girl
This is a replacement for my keurig that i purchased over 5 years ago. My fist one still works and im going to donate it. I have only this one for a day and i love it.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 17, 2019
We're so happy to hear you're enjoying your new K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
4
IT GREAT
on October 17, 2019
Posted by: NIGHTMARE
THIS MAKES THE 5 TH COFFEE MAKER AND I ONLY HAVE ONE PROBLEM WITH IT. MY LAST ONE HAD A LIGHT IN THE WATER TANK THIS ONE DOSE NOT AND MAKE IT HARD TO SEE SINCE IT IN A DARK PLACE. ALSO NEVER GOT SAMPLE PAK.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 18, 2019
We appreciate you for providing this feedback on the K-Elite coffee maker. We will certainly pass this on to the appropriate teams for review.
Written by a customer while visiting keurig.com
Posted by: Big Sky 61
Verified Purchase:Yes
About my fifth Keurig Coffee Maker. Great quality, great service, home delivery.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 23, 2019
Thank you for your review. We're glad you're enjoying it!
Written by a customer while visiting keurig.com
Posted by: bcmitchbc
Verified Purchase:Yes
Customer service is fabulous. But when my old Keurig gave up, they suggested this model -- which does not turn off, has confusing ways of setting information, and obscure directions. Still, it makes a great cup of coffee!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 25, 2019
Thanks for the kind words. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com