Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: GDot
from San Diego California
Gender:Male
Verified Purchase:Yes
First let me say that this coffee maker makes coffee just fine.
It is the features that have been downgraded. The timer on the old K550 coffee maker could be set to turn on and off at specific times. Now you can set a time to turn it on then it cycles itself off at up to 2 hour intervals. Which means we are regularly having to turn it back on. We have an 8 hour period that we want it to stay on. I am sure they did this as an energy saving feature, but they missed the mark.
The water reservoir on the K550 had a hatch to fill through. Very nice. This machine makes you remove the entire lid. There is always condensation on the underside of the lid so it drops water on the machine or the counter. very messy.
It is the features that have been downgraded. The timer on the old K550 coffee maker could be set to turn on and off at specific times. Now you can set a time to turn it on then it cycles itself off at up to 2 hour intervals. Which means we are regularly having to turn it back on. We have an 8 hour period that we want it to stay on. I am sure they did this as an energy saving feature, but they missed the mark.
The water reservoir on the K550 had a hatch to fill through. Very nice. This machine makes you remove the entire lid. There is always condensation on the underside of the lid so it drops water on the machine or the counter. very messy.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 7, 2019
Thank you so much for your review and feedback. We appreciate it!
Written by a customer while visiting keurig.com
Posted by: Nico1
Verified Purchase:Yes
I bought this last week but not much of instructions came with it!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 10, 2019
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Sun Worshiper
from Vero Beach, FL
Gender:Female
Verified Purchase:Yes
We’ve only had the Keurig Elite for a hair over 2 weeks and we are pleased. We’ve used every function, except for ice coffee...I will definitely be using it. That’s the reason for 4 stars, I’m sure once I try that feature I will be pleased. Which in turn would make this a 5 star review. If not, I will update review.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 21, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite coffee maker.
Written by a customer while visiting keurig.com
Customer Rating
3
Enjoyed it while it worked
on May 28, 2019
Posted by: SchipLover
from MN
Gender:Female
Purchased this about 15 months ago and has already stopped working. It automatically turns itself off whenever try to brew something, as if it cannot create enough pressure to push water through the K-cup. Descaling and thorough cleaning did improve function. Similar issue with a previously owned model. I had hoped that a higher end, more expensive model would last longer. I liked the larger water reservoir but found did not use much of special features for ice tea, etc.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 29, 2019
Hello and thank you for your review. We're sorry to hear you're disappointed with your K-Elite coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: ask Mimi
from Fresno ca
Gender:Female
Verified Purchase:Yes
Replacement for discontinued model that quit working
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 7, 2019
We’re so glad to hear that you’re enjoying your new coffee maker! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Bons
from Glendale, CA
Gender:Female
Verified Purchase:Yes
I've had two Keurig Select systems that have only lasted abput four months each! From the moment they came out of the box, I knew they were CHEAP and would die...and they did. Each within four months, and we only make two cups of coffee a day and maybe a cup of tea. I upgraded to the Elite and am more than happy with it. It's not as cheaply made and I'm crossing my fingers it lasts more than four months!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 11, 2019
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Silky38
from Camp Hill, PA
Gender:Female
Verified Purchase:Yes
I purchased this for my son as a birthday gift. He seems to like it. I recently replaced my Keurig because it started leaking. Unfortunately I purchased a cheaper version and it is "junk". Only holds enough water to brew about 2 1/2 cups.
Lesson learned, "Don't buy cheap because you get cheap junk."
Lesson learned, "Don't buy cheap because you get cheap junk."
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 17, 2019
We appreciate your review and feedback. If you need assistance with your Keurig coffee maker, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Joann1
from Texas
Gender:Female
Verified Purchase:Yes
Bought but a little hard programming but great otherwise
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 19, 2019
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com