Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: WAB Unhappy
Verified Purchase:Yes
Product are great, but if you need customer service forget it. The worst I have ever seen!! Non responsive and wil not return calls and makes a excuses a=instead of helping.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2022
Thank you for your feedback. We strive for excellence and would like for your experience to be the best that it can be. Please contact our Consumer Care team at 866-901-2739. Customer's such as yourself help us to improve and we would love the opportunity to look into this further.
Written by a customer while visiting keurig.com
Customer Rating
1
Got a bust
on September 25, 2022
Posted by: Keurig Jen
We had a Keurig that lasted 3 years and decided to upgrade and give the other to a family member. We've had the new machine only 3 months and so far it has had issues with leaking as it warms up and taking forever to brew. I'm hoping we can get a replacement and maybe it was just a bust of a machine.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Elite coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Duda
Verified Purchase:Yes
Changing from Classic to K-Elite is a nice experience for me. The K-Elite completes and makes my kitchen corner look prettier. The silver goes well with others appliances as well.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee
on November 15, 2022
Posted by: Mimi58
I decided to purchase another new Keurig for my home in Florida . Love the one in Massachusetts so got the new one here too
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ChereG
Verified Purchase:Yes
I drink Cafe Mocha k-cups. Since I do, I have to clean the K-cup assembly once a week. Well, I cleaned it and one of the tabs broke. Since Keurig no longer makes the particular model we had, we opted to get a new one. I really wish we hadn't. The lid on the reservoir feels like cheap plastic and I can no longer take out the assembly to clean it. This so-called newer and improved model no longer has the "hot chocolate" button, instead I get to go through all kinds of steps just to have a cup of coffee. I'm glad I only drink two cups of coffee a day. Now I have to brew my cup of Cafe Mocha, then I have to run a cup of hot water to clean the brewer and then I even get to add more water since instead of making one cup of coffee, I am making two cups--one to drink and one to toss. Royal pain to go through this every time I want a cup of coffee. I feel that we have downgraded with this Keurig. We have had Keurigs ever since they came out and this is first time both I and my husband feel we have downgraded.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 12, 2022
Hi Chere, thank you for sharing your review. We appreciate your feedback and will pass it along to the appropriate teams.
Written by a customer while visiting keurig.com
Posted by: Chaplain J A
Verified Purchase:Yes
We have been long time Keurig users. I believe this is our 5th machine and first time getting this model. I ordered specifically for the larger water tank. This model is faster, quieter, and has more features than our last unit. Elite also came with the tank filter too which I thought was kool.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jary
Verified Purchase:Yes
I had my previous Keurig for 6 years, and i liked it. Though the Keurig K-Elite is by far the best option out there.
Response from keurig.comBy Keurig, Consumer Care, May 12, 2023
Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Posted by: Ranger Boom
Verified Purchase:Yes
I like the color and it makes a good cup of coffee fast . The hot water feature is nice to make my tea using bags. I also like the iced coffee feature. This is a very versatile machine an upgrade from my 5 year old machine that stopped working.
I would recommend this to a friend!
Written by a customer while visiting keurig.com