Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Watered iced coffee
on June 20, 2020
Posted by: Angela V
I am really, really bummed. I bought this SPECIFICALLY for the iced coffee feature even though I had just bought a different t one a year ago. What a waste! It says the strength is set to make the coffee not watered down when it’s brewed over ice, but that is not accurate at all. I only put half the ice in too, which means it’s not even cold, but it still tastes like watery, disgusting coffee. Not happy I bought this new one as my other worked fine. I shouldn’t have spent this money and just put a cup of hot coffee in the refrigerator to cool.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 23, 2020
We appreciate your review and apologize that the iced coffee feature has not met your expectations. We will pass your feedback onto the appropriate teams for review.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst ever
on July 22, 2020
Posted by: Nativnwyrkr
I have had every keurig model except the 2.0. This one is by far the worst. Thought maybe it was the kcups I was using so I purchased a second one. Just as bad as the first. Kcups are exploding. Machine keeps shutting down . Happened in both of them. Not fault of kcups as they work just fine in the base model and all the others. Don’t know what they did to this one but I have 2 now that are worthless to me and am going back to buy another base model. So disappointing. Only plus to this is larger water tank although from the front you can’t tell you need more water.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 29, 2020
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Elite. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig K-Elite Single Serve Coffee Maker-Great
on August 7, 2020
Posted by: blonde78
Bought this new K-Elite model and love it so far. My old one was fantastic also, but after a few years the coffee was only lukewarm as it brewed. So it was time for a new more updated model of the Keurig Single Serve Coffee Maker. I was disappointed that this new model, for the price had more plastic parts then my old Keurig. This new one does have a sleek look to the design.
Time for something updated and better! Thanks for a great product and bring on the coffee!
Time for something updated and better! Thanks for a great product and bring on the coffee!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 12, 2020
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
1
far poorer product than my original Keurig Coffee.
on September 26, 2020
Posted by: gwalker
Verified Purchase:Yes
I returned the Elite product primarily due to its quality. When plugged into any electrical outlet it interfered with every radio signal within 100 feet. Regardless of every Keurig suggestion to solve the problem the interference was persistent. It appears the quality assurance of the new product's is unsatisfactory.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 29, 2020
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Written by a customer while visiting keurig.com
Customer Rating
1
Worked just under 2 months
on September 28, 2020
Posted by: Bigchick
I got my key right K-cup just under 2 months ago using it only 1 time each day. Today it just stopped working completely. What a disappointment!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 30, 2020
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: MarieN
Verified Purchase:Yes
This was a replacement for a previous Keurig that was defective. This one is a great coffee maker! It has many features and makes an excellent cup of coffee - very hot, which is a necessity. My only critique is that the new Keurigs are less solid than the older ones and are made of cheaper plastic. That aside, I look forward to enjoying many cups of delicious coffee with this one!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome!
on November 14, 2020
Posted by: Nick96
Had this at home for a year! Love that you can make iced coffee. Just bought one for our office at work. Only bad thing is that the cord is really short. Had to use a small extension cord. Hope its okay.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JoJo65
Verified Purchase:Yes
I bought this as a replacement for my original (first gen) Keurig, and we couldn't be happier! It is cleanable, and has filters which both give us peace of mind that we are getting the best quality coffee/tea. I also love the different sizes that it will accommodate, and the fact that I can get a quick hot cup of water to make my oatmeal when I'm in a hurry! Well thought out unit with wonderful features! Love it so much that we bought one for my Goddaughter for graduation.
I would recommend this to a friend!
Written by a customer while visiting keurig.com