Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Trish1969
Verified Purchase:Yes
I purchased about 3 weeks ago and love it, mostly because my coffee is now hot!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: morggienskoub7827
Verified Purchase:Yes
I just purchased this for a christmas present and it’s leaking!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Cheryl0407
Verified Purchase:Yes
Omg this is the second keriug since November and both suck go back to your original model
This one broke after three weeks the power button does not stay on! I am so very disappointed
This one broke after three weeks the power button does not stay on! I am so very disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Coffee lover 121
Verified Purchase:Yes
Just purchased my new Keurig! I had my old one for more than 9 years and was never disappointed! The quality of my coffee was always consistent! Can't wait to use my new one well into the future!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
excellent unit
on February 16, 2021
Posted by: lou2u
This is a purchase to replace one I received as a gift. I worked it to death. Very happy to replace it with another.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Stacy and Chris
Verified Purchase:Yes
We love it. Really like the start up feature where it’s ready to go when we are ready for coffee in the mornings!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jinxycat
Verified Purchase:Yes
It works great, and looks amazing on my granite counter!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Not Satisfied Either
Verified Purchase:Yes
Replaced a Keurig coffee maker after it's lower needle broke. The K-Elite is supposed to be a high end maker. However, several good features from prior model are missing.
1) Lid on tank must be removed to add water; prior model had hinged opening. This is a major flaw.
2) Tank style on new coffee maker has opaque front and you can't readily see water level.
3) Tank on prior model had light to help view level. This model does not. And with the tank design noted in item 2, this makes it difficult to see water level.
4) Prior model had option to make a pot of coffee vs. single cup. Not on the K-Elite model.
5) This model is quieter in pumping water.
1) Lid on tank must be removed to add water; prior model had hinged opening. This is a major flaw.
2) Tank style on new coffee maker has opaque front and you can't readily see water level.
3) Tank on prior model had light to help view level. This model does not. And with the tank design noted in item 2, this makes it difficult to see water level.
4) Prior model had option to make a pot of coffee vs. single cup. Not on the K-Elite model.
5) This model is quieter in pumping water.
I hope that Keurig customer service reads this review and provide me a direct response.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 30, 2021
Thanks for your feedback. We're sorry to hear you are disappointed with the design of the K-Elite coffee maker. We will be sure to pass along your comments to our product development team.
Written by a customer while visiting keurig.com