Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
5
The best Keurig coffee maker!
on March 9, 2018
Posted by: Autumn19
from Midland, MI, USA
Gender:Female
I received this product complimentary for testing purposes from Influenster. I had never previously owned anything from Keurig. The K-Elite single serve coffee maker is amazing! My favorite feature of this product is definitely the iced coffee, its perfect every time! This coffee maker is so clean and sleek on my counter, makes me feel so grown up and proper. I love Keurig!
I would recommend this to a friend!
Response from keurig.comBy KH, Consumer Care, April 19, 2018
Thank you for your review, we appreciate it.
Written by a customer while visiting keurig.com
Customer Rating
5
Exactly what I needed
on November 10, 2018
Posted by: Billy Bob 1
Gender:Male
Fast and delicious, plus the kids can make whatever they want. Definitely the focal point of our mornings!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Perfect!
on April 6, 2018
Posted by: TKJ921
from Chicago, IL, USA
Gender:Female
This is the first keurig that I have purchased, and I am very happy with it! I've used my friends' and family's keurigs previously, but this is definitely the best one I have used. I use this every day and enjoy it every time!
I would recommend this to a friend!
Response from keurig.comBy RG, Consumer Care, April 6, 2018
We love hearing this! Thank you for your review and feedback. We're pleased to hear that you and your loved ones are enjoying your brewer. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
K-Elite
on March 21, 2018
Posted by: adeleray
from VA
Gender:Female
I am hearing a lot of ladies are disappointed in the new K-Elite .
Some issues :Nothing seems to fit together neatly .cap has to be removed for reservoir refill ,cheap housing .You can't take cup holder off to clean (which was great for cleaning .On a good note love the easier access to brew sizes
Some issues :Nothing seems to fit together neatly .cap has to be removed for reservoir refill ,cheap housing .You can't take cup holder off to clean (which was great for cleaning .On a good note love the easier access to brew sizes
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, March 26, 2018
Thank you so much for taking the time to review your brewer. We’re sorry to learn about your experience and would like to offer our assistance. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
What a let down compared to my old Keurig K75 Pla
on May 30, 2019
Posted by: Jimbo65
from Newport News, VA
Gender:Male
Received the K-Elite today after 7 years of faithful service of our Keurig K75 Platinum Brewing System. What a let down, feels so cheap, weighs about 2 lbs less, begging the question where did they cut corners to save the weight? Do miss the hinged door to add water verses having to remove the whole top. Do miss the reminder dial on the water filter, Do miss the LCD screen, Do miss the better securing coffee cup tray, this one I knocked out of the way when running water through it for the first time. Overall, really wish I could have repaired my Keurig K75 Platinum Brewing System verses ordering this less than comparable replacement. Plus, am trading e-mails with customer service on not receiving my free 48 k-cups and that seems not to be going well. Really depressing experience with Keurig, but I guess when you are king your servants don't matter......
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 3, 2019
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Elite coffee maker. If you have any questions or concerns about your coffee maker give our Customer Service team a call at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Don’t like the Keurig Elite
on December 11, 2018
Posted by: ConnyP
from Belhaven, NC
Gender:Female
I purchased the coffee maker at Target. Coffee tastes like brown water..stronger brew ..does not help. I use the regular size cup because making a larger cup would be like drinking hot water!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 11, 2018
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Elite coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't accept K-Carafe or K-Mug pods.
on October 27, 2018
Posted by: robins
from Chicago
Gender:Female
I am so disappointed. The K-Elite has a large water reservoir. Why isn't it compatible with K-Carafe or K-Mug pods?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible design
on November 21, 2018
Posted by: nana29
from Williams, IN
I bought this to replace my 5 year old model that quit working. I loved it! This one quit working after two months and didn't work very good for the whole two months. I hate the control being in the moving cup holder, it makes it hard to shut and knocks the k-cup out of position causing the grounds to get in the coffee. Also I think the constant movement somehow causes it to malfunction. Don't waste your money on this one. I returned it and got a cheaper model with less options. I would rather have one just like my original one I got in 2013.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 26, 2018
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Written by a customer while visiting keurig.com