Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
This model is definitely a lemon!
on October 8, 2020
Posted by: Deeartist
I have used and loved Keurig coffee makers for over a decade, and this model is the only one that has given me trouble...twice so far. I am now on the replacement I was sent when the first one stopped "purging" (I think that's what it's called) at the end of the brew cycle and dripped constantly. The one I have now started doing the same, and now it will randomly brew a second cup immediately after finishing the first, without me doing anything. I have get another mug on there immediately or water will just go everywhere. It does this no matter what size I originally choose to brew. It is bizarre, ridiculous and a huge hassle - (not to mention a big waste of water during our CA drought.) I will not replace this with the same model, since it is obvious the problem is not unique to the one I received. It's a shame that it is still being sold - buyer beware!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 9, 2020
We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
4
Such A Time Saver
on March 20, 2018
Posted by: ascrowson
from Elizabethtown, KY, USA
Gender:Female
I have never owned my own Keurig before, and thanks to Influnster, I now own this complimentary machine for my honest review.
I have previously only used a single serve coffee machine that I would have to put coffee grounds and water in each time I wanted coffee, and it would take me a long time to be able to make it. With Keurig, I can pop in a K-cup, and have my coffee within a couple minutes. It brews so fast, and it tastes really good. There is an option to make a strong brew, and even an iced coffee option.
There is only two things I would change...
The size of the machine is quite large. Also, there is no way to see how large each brewing size is (there is a picture of a cup for each option rather than the ounces being listed).
Other than that, this is an awesome product and I would definitely recommend it!
I have previously only used a single serve coffee machine that I would have to put coffee grounds and water in each time I wanted coffee, and it would take me a long time to be able to make it. With Keurig, I can pop in a K-cup, and have my coffee within a couple minutes. It brews so fast, and it tastes really good. There is an option to make a strong brew, and even an iced coffee option.
There is only two things I would change...
The size of the machine is quite large. Also, there is no way to see how large each brewing size is (there is a picture of a cup for each option rather than the ounces being listed).
Other than that, this is an awesome product and I would definitely recommend it!
I would recommend this to a friend!
Response from keurig.comBy LC, ConsumerCare, March 21, 2018
Thanks for the shout out ascrowson! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
It's a Leaker
on November 17, 2019
Posted by: Mikey256
I bought this slightly over a year ago as a replacement to another Keurig model that started malfunctioning after 3 years of use. The new unit started leaking a couple months ago. I first thought it was leaking at the reservoir but noticed after the 3rd or 4th time that the leak was at outlet and it started when the timer was set to turn on in the morning. I expected a lot better quality from Keurig's top line model. Needless to say I am very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 20, 2019
That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Tripped our breaker
on December 28, 2019
Posted by: Alexis_mabey
Got this for Christmas and thought it was just the device, so I went and got the same one but a new one, and it did the same thing. We live in a two year old house. Not okay
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 31, 2019
That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
A lot of coffee grounds in my cup of coffee.
on September 5, 2020
Posted by: Faithers
My husband purchased the brushed silver K Elite and it arrived yesterday afternoon. After getting the machine all set up, he breed himself an ice coffee without issue. This morning I go to brew myself a cup of coffee without issue. It’s when I noticed that my mug of coffee was full of coffee grounds.
Full. Of. Them. I can handle a couple here and there that manage to make their way into my mug. However in this case, I can feel them along the bottom of your coffee mug as I stir it. Not okay.
Really disappointing. I used a brand new reusable universal K cup too!
I don’t get it. I want to return this K Elite.
Full. Of. Them. I can handle a couple here and there that manage to make their way into my mug. However in this case, I can feel them along the bottom of your coffee mug as I stir it. Not okay.
Really disappointing. I used a brand new reusable universal K cup too!
I don’t get it. I want to return this K Elite.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2020
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
This is the greatest coffee machine EVER!!!
on August 29, 2018
Posted by: WyoGirl001
from Wyoming/Utah
Gender:Female
The K-Elite machine is the greatest machine on the planet!!! I love the Iced setting and drink size options, the water reservoir, the stylish look of it, and the coffee it makes. It's been a long time coming that I converted to Keurig and I've had a few friends give theirs away; but, now every one wants one again like mine this time. It has been such an amazing purchase. I'm very happy I got it and that I waited for the K-Elite. It was worth the wait....every minute of it. YES!!! Go buy one!!!!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 31, 2018
Thank you so much for reviewing your brewer and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: johnnielaredo
Gender:Male
Verified Purchase:Yes
This was a replacement for my 2.0. It doesn't have all the bells and whistles the 2.0 had but it works a lot better. No more exploding k-cups.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2019
Thank you so much for reviewing your K-Elite coffee maker and for your feedback. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: DeMeche
from Texas
Gender:Female
Verified Purchase:Yes
I am enjoying the single serve! Great coffee and easy to use and maintain-the style is great as well!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2019
Thank you so much for reviewing your K-Elite coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com