Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Cuts off constantly when trying to brew.
on February 7, 2019
Posted by: Sad customer 3
from Tennessee
Gender:Female
I bought this at Christmas and had constant problems.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2019
That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
So many things wrong...
on December 20, 2019
Posted by: Gammykins
Do not buy this, there are so many things wrong with it. First the water reservoir is very hard to fill, have to pull it out every time as the opening is narrow and no flip lid like my 2.0. It is dark on the front so you have to look at the side to see if it needs filling. Also a tiny blue light comes on when you need water unlike the flashing it has on the 2.0. The coffee is not hot. I have it set to the highest 192 which is the temp of the internal water not the brewed. The coffee in spite of the strong is not strong at all so that is a bust. It constantly drips water as soon as it is turned on. The auto off and on is super stupid as now it goes off up to 2 hours after last cup brewed instead of being able to tell the machine the time 8 am etc to shut off. It is very noisy also and very lightweight so not good quality at all. The only good thing in my opinion is the cup size comes out exact on my machine anyway. I think Keurig has really gone down hill with the coffee makers and I have had many and truly each one has only lasted 3 years. They need to step up the quality of such an expensive machine. I am totally sorry I bought this but my 2.0 just bit the dust almost 3 years to the day. I wish I could say there was an alternative to Keurig and if anyone knows a better brand please let me know, Keurig has the market on this but the product is not longer anything but a 1 star. Sad...
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 27, 2019
We appreciate your review of the K-Elite coffee maker and are sorry to hear that it does not meet your expectations. We will pass your feedback onto our product teams for review. If you ever need assistance with it, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible features
on December 8, 2020
Posted by: Jeffk
Terrible features. Extremely dissatisfied. I Purchased this to replace my K cup elite. I was dissatisfied from the moment I opened it. At set up you must flush water through it and I notice it is very noisy unlike the previous model. This maker has no reservoir door to open to add water you must remove the entire top. All buttons and the clock are on top. Not in the front and easily visible. It will be difficult to keep clean. I’m sure water will get in and I will have to buy another one in a couple of months. You must actually stand over the coffee maker to see all controls. My last Keurig elite had a screen in the front with 4 buttons below that was all you needed for the entire menu. You cannot see when the water is getting low as they now have that blocked in the front and you must look at the machine from the side.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 24, 2020
Thank you for your review and feedback of the K-Elite coffee maker. If you need any assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Beware!
on April 2, 2021
Posted by: PWA1
If you have a new construction home with combo GFCI/ArcFault breakers for your kitchen outlets this is NOT the brewer for you. It will pop the breakers every time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2021
We appreciate your review and apologize for the inconvenience. We will pass your feedback to our engineering and quality teams that are reviewing the compatibility of our coffee makers with certain circuits.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk!
on July 4, 2021
Posted by: Law West
Worked for about 2 months and then would not function at all...what crap!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 13, 2021
We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Kay Korte
Verified Purchase:Yes
The first time I filled it with water, it spilled all over the place. The water reservoir did not fit easily into the coffee maker. I've gotten better at it, but my old Keurig was far better. The coupon I received with the coffee maker were outdated. I am not happy with it.
Response from keurig.comBy Keurig Consumer Care, September 16, 2025
Thank you for taking the time to share your review and feedback with us. We truly appreciate it and will pass along your comments to the appropriate teams.
Written by a customer while visiting keurig.com
Customer Rating
5
FINALLY! Keurig gets it right again!!
on September 20, 2018
Posted by: francra
from Princeton, NJ, USA
I had purchased a K450 when my beloved Platinum brewer died after 8.5 years. I hated it from the get-go! It was slow; noisy; had the smallest water tank; needed to warm up between cups (I usually use big cups and use the kcup twice and it was annoying to wait for this monstrosity to heat back up when it was just working. Hated it!
Low and behold this simple, sleek, really quiet and really fast model comes along and I'm back in LOVE!!! It's fast; it's efficient; it's simple; the water tank is a glorious size (but given the big tubs I like to have my coffee in you can never have a big enough water tank). It's the closest thing to my old Platinum I could ever get to!!! Thank you Keurig you got it right and now you have made amends for that terrible line of brewers you had before.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 21, 2018
Thank you so much for your review and feedback! We're very glad you're enjoying your new K-Elite coffee maker.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my first Keurig K-Elite
on September 5, 2018
Posted by: Rose747
from Avondale, AZ, USA
Gender:Female
I just bought my Keurig k-elite and love it. I like the idea that I can make one cup of coffee. I also like having the ability of having different flavors every day. Bought it at Costco for a great price.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 6, 2018
Thank you so much for your review. We are glad you are enjoying your coffee maker.
Written by a customer while visiting keurig.com