Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: TallTxLady
Verified Purchase:Yes
Couldn't be more disappointed, not only with the machine, but Keurig and their customer service. Horrible, absolutely horrible!! We have bought our machine from them since 2012, but i can assure you this is our last Keurig!!! I called CS three times with the same issue and it's still unresolved!! I wouldn't let me dog buy a coffee pot from them!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth it.
on November 28, 2022
Posted by: Acatl89
This is my third time buying the keurig brand this year. YES! Third machine and tried different styles. All these things do is spit grounds out. I am ocd I clean my coffee machine after every use. Only use bottle water in it. Half the time I hit the button on this machine and it never brews. Compared to the other machines this takes a solid 4 minutes before brewing the actual cup of coffee. I have had to throw out so many cups of coffee due to grounds. Makes it so frustrating when you are rushing out the door for work. Do not buy this brand. Don’t waste your money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 28, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: JanetG
Verified Purchase:Yes
So far I like ths coffee maker very much. I had to purchase this because previously I had two or three of the supreme makers. To me they are defective, The descale button appeared on every one I had. No matter what I did, the descale lite never went out. I purchased your cleaning kit and also used numerous bottles of vinegar. I also cleaned the points with a paper clip as instructed by your rep. Two were replaced under warranty and the one I have now is actually under warranty and I should call. I am a busy person and don’t have the time to constantly do this. If I didn’t have so many pods I would use an electric perk and give up on keurig.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 7, 2023
Thank you for sharing your review and feedback. If you are experiencing an issue with any of your coffee makers, please reach out to our Consumer Care team at 866-901-2739. We will be happy to assist you.
Written by a customer while visiting keurig.com
Posted by: Bruce M
Verified Purchase:Yes
Large water tank. One hole brewing probe. No residual coffee grounds getting into the cup. Great brewing process, and great tasting coffee, no matter what size cup you select.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 26, 2024
We’re so glad to hear that you’re enjoying great tasting coffee with your new K-Elite coffee maker Bruce! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Awesome Keurig! So easy to use. I like it better than the big one I had.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 20, 2024
We are thrilled to hear that you are enjoying your K-Elite coffee maker Linda! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: DBFl
Verified Purchase:Yes
So glad I purchased this! We had an old model that died on us. Not only does this produce coffee quicker. The ice coffee option is fantastic! Couldn’t be happier!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 17, 2024
We are very glad you are enjoying your K-Elite coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Ray Pete
Verified Purchase:Yes
The coffee maker can not be programed to shut off automatically
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, June 17, 2025
Hello Ray, thank you for taking the time to share your review with us. The K-Elite has an Auto Off feature so that your brewer can be set to power off after up to 2 hours of no use. If you need help with this feature, we recommend either consulting the Support page on the Keurig website or reaching out to our Consumer Care team at 866-901-2739. We are happy to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Features
on April 30, 2020
Posted by: Liztax
Just brought for my office and easy to use to replace my other Keurig. Everyone loves this newer one.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 1, 2020
Thank you for your review. We're glad you're all enjoying it!
Written by a customer while visiting keurig.com