Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Lady livid
Verified Purchase:Yes
It’s ok, not sure if I care for it much. And just this week it’s started leaking from the bottom. I prefer the model with the computer screen. Also where I store my Keurig I’m not able to see the water reservoir. I’m not a fan of that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 30, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Ciles
Verified Purchase:Yes
We have used it starting the day after receiving it. The color is beautiful and fits well on our counter. Also, makes good hot coffee and the taste is great. Good decision on our part.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CarlSatx
Verified Purchase:Yes
This model is much, much quieter than previous one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not great
on March 19, 2022
Posted by: SLDry
We now have two of these machines (the first one was replaced with a new one). The machine shuts off when you try and make a cup of coffee. It works great for a couple of months and then the issues start. I will be calling keurig tomorrow.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
That certainly doesn't sound correct. Could you please call us at 866-901-2739? Our Consumer Care team will troubleshoot this for you.
Written by a customer while visiting keurig.com
Customer Rating
1
Bad maker of coffee maker
on August 23, 2022
Posted by: Green65
I have had 5 keurig coffee makers in the past 6 months and they are unreliable. After every 6 weeks, it needs to be descaled. Absolutely horrible coffee maker
Response from keurig.comBy Keurig, Consumer Care, August 31, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
sorry shopper
on August 31, 2022
Posted by: sorry charily
it didnot work. after trying to jump through their hoops i did not get a refund
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: TallTxLady
Verified Purchase:Yes
Couldn't be more disappointed, not only with the machine, but Keurig and their customer service. Horrible, absolutely horrible!! We have bought our machine from them since 2012, but i can assure you this is our last Keurig!!! I called CS three times with the same issue and it's still unresolved!! I wouldn't let me dog buy a coffee pot from them!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth it.
on November 28, 2022
Posted by: Acatl89
This is my third time buying the keurig brand this year. YES! Third machine and tried different styles. All these things do is spit grounds out. I am ocd I clean my coffee machine after every use. Only use bottle water in it. Half the time I hit the button on this machine and it never brews. Compared to the other machines this takes a solid 4 minutes before brewing the actual cup of coffee. I have had to throw out so many cups of coffee due to grounds. Makes it so frustrating when you are rushing out the door for work. Do not buy this brand. Don’t waste your money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 28, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com