Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Great2
Verified Purchase:Yes
I had 2 Keurig K-Supreme Plus Smart in 2 years. That style does not work. They will just stop working. The Keurig K-Elite is a work horse, so far VERY dependable. With the K-Supreme Plus Smart I almost quit the Keurig product all together.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 16, 2024
We are very glad you are enjoying your K-Elite coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
Love the looks and size!
on April 10, 2018
Posted by: LouDog
from Cortland, NY, USA
Gender:Male
I was visiting my parents Sunday and I didn't have my morning coffee yet. They have the original 12 cup large unit. I never had one or even a cup of coffee from a Keurig machine. It was so easy and so quick and I love the idea that I could get flavors and hot chocolate and tea, etc. My wife now can make her own too. I want one so bad. Maybe my wife will buy us one for Christmas. Can't afford one now.
I would recommend this to a friend!
Response from keurig.comBy LB, Customer Care, April 11, 2018
You might be able to win one! We run contests and sweepstakes on our Twitter and Facebook pages. Stay tuned for your next chance to participate. Cheers!
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome machine
on April 4, 2018
Posted by: Concertgoer
from Little Rock, AR, USA
Gender:Female
I purchased this over a month ago and we love it. We are long time Keurig users and have wanted a unit with more options and a larger reservoir. This unit is very quite and heats quickly. My husband took our old unit to his office.
I would recommend this to a friend!
Response from keurig.comBy LC, ConsumerCare, April 5, 2018
Thanks for your positive feedback, Concertgoer! We're so happy you're enjoying your brewer. Cheers!
Written by a customer while visiting keurig.com
Customer Rating
1
Do not buy keurig brewers
on November 25, 2018
Posted by: Rory6640
from Highgate, vermont
Gender:Male
I had a 2.0 for 2 years now. Keurig has changed the k kups to a recyclable cup. I have ran 2 boxes and every time it blower the coffee through the filter into your cup. Bought new elite brewer thinking my old brewer was broken. Elite does the same thing. So now I wasted 2 boxes of coffee and bought a new brewer for nothing. Save your money and stay away from keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 26, 2018
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Feature Descriptions Misleading
on January 4, 2019
Posted by: DonnaPCFLORIDA
from Panama City Florida
Gender:Female
I needed to replace my Keurig that was over 4 years old. I’ve been dreading this because my model has long been discontinued.
Shopping the full size models I found the features I have come to really appreciate are not available.
I have relied on the programmable on/off feature.
None of the Keurig coffee brewers can be programmed to turn off at a specific time of day. Although the description of the model that I bought (K-Elite) says “• Auto Off: Set the time your coffee maker shuts off after your last brew for energy savings.”
This is not accurate at all. You can not set the time your coffee maker shuts off. You can select the amount of time the brewer stays on after the last brew up to 2 hours. So you can not program the brewer to stay on for longer than two hours.
The water reservoir does not have a water level light and the front view of the reservoir is completely obstructed so there’s no way to see at a glance how much water remains in the reservoir. If you keep your brewer tucked in a corner it will not be easy to see how much water is in there.
The cord is shorter. Not much shorter. But I had to buy a special tiny extension cord because the shorter cord would not reach the outlet where my former brewer was plugged into for years.
It’s noisy. Not happy with this brewer at all.
PS. The description of the K-Select says “• Programmable auto off” but the model comparison chart says it does not have this feature. Which is it?
Shopping the full size models I found the features I have come to really appreciate are not available.
I have relied on the programmable on/off feature.
None of the Keurig coffee brewers can be programmed to turn off at a specific time of day. Although the description of the model that I bought (K-Elite) says “• Auto Off: Set the time your coffee maker shuts off after your last brew for energy savings.”
This is not accurate at all. You can not set the time your coffee maker shuts off. You can select the amount of time the brewer stays on after the last brew up to 2 hours. So you can not program the brewer to stay on for longer than two hours.
The water reservoir does not have a water level light and the front view of the reservoir is completely obstructed so there’s no way to see at a glance how much water remains in the reservoir. If you keep your brewer tucked in a corner it will not be easy to see how much water is in there.
The cord is shorter. Not much shorter. But I had to buy a special tiny extension cord because the shorter cord would not reach the outlet where my former brewer was plugged into for years.
It’s noisy. Not happy with this brewer at all.
PS. The description of the K-Select says “• Programmable auto off” but the model comparison chart says it does not have this feature. Which is it?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2019
Thanks for your feedback. We will be sure to pass along your comments to the appropriate team. The K-Select coffee maker is programmed to turn off 2 hours after the last brew. This feature can be disabled.
Written by a customer while visiting keurig.com
Customer Rating
5
Happy to get this....
on March 12, 2018
Posted by: just what we needed
from Jenison, MI
Gender:Male
Awesome, we love our new Keurig K Elite. Our whole family uses it daily. :)
I would recommend this to a friend!
Response from keurig.comBy LC, ConsumerCare, April 5, 2018
Thanks for your positive feedback! We're so happy you're enjoying your brewer. Cheers!
Written by a customer while visiting keurig.com
Customer Rating
1
It’s my third replacement
on December 21, 2019
Posted by: Mal78
I bought this 6 months ago, and insurance has to replaced it 2 times because he water holder cracks and only last 3 months max and starts to crack and leak water.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 23, 2019
That isn't the experience we want you to have. Give our Customer Service team a call at 866-901-2739. They would love to help.
Written by a customer while visiting keurig.com
Customer Rating
1
leaks water
on April 30, 2021
Posted by: capegigrlz
leasks water by the bottom seal in the front, its very slow and loud
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Elite coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com