Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
~Huge, NOT Consistent, Falls Asleep, FRUSTRATING~
on January 3, 2021
Posted by: Nana of Two
This Keurig is the worst. The amount of coffee it brews each time varies even though we use the same setting. It overfills at times, which is very frustrating but, if we use the lower setting, the cup is not near full. It's HUGE and takes up more space on our counter, which we do not have extra space. It tends to fall asleep and we must unplug it to reset it (turning off does not help). It just kind of does what it wants at times. We would never buy this again AND we could not recommend it at all. Sure wish we had our first Keurig back, but would even take our fourth over this one. Have loved and sold many on Keurig, NOT this one. DON'T BUY THIS MODEL. Bad investment.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Elite coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Souppy
Verified Purchase:Yes
Reasons our new coffee is awesome
1. The on button is not close to any other button. No confusion
2. More cup sizes
3. Strong button allows more flavor from a k-cup
4.much quieter.
5. Better instructions for cleaning the needle valve.
6. Being able to use Keurig points toward purchase
1. The on button is not close to any other button. No confusion
2. More cup sizes
3. Strong button allows more flavor from a k-cup
4.much quieter.
5. Better instructions for cleaning the needle valve.
6. Being able to use Keurig points toward purchase
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BearcatDon
Verified Purchase:Yes
We had to replace our Keurig and wanted a larger water tank. Several friends had recently purchased the K-Elite model and we're quote happy with it. Love that we had a choose of colors and the slate matches our black stainless appliances. We love Keurigs.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: bramlett
Verified Purchase:Yes
We are very happy with our new Keurig. Its reservoir is on the side instead of the back which makes it easier to fill. Backlit buttons are easy to see. It even has a choice for ice coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 18, 2022
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite coffee maker.
Written by a customer while visiting keurig.com
Posted by: Ducky88
Verified Purchase:Yes
I bout this last month and I could only get 4 cups then when I tried to get the 5th cup of water the red light came on and said add water I was using a Keurig filter. I called and after the man I was talking to tried every thing and the only thing that works was to remove the filter and not use a filter. I am not satisfied that I can't use a filter I live in the Villages Fl. and the water needs to be filtered, I have a water system but it still does not get all of the black specks out
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Don’t buy
on October 18, 2022
Posted by: Ileen2020
This machine lasted 6 months before it stopped working, would not recommend
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 19, 2022
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Nothankyou
Verified Purchase:Yes
worst experience ever. Purchased the wrong color from the website. attempted to exchange it. Keurig refused to. This is my second Keurig but first one purchased directly form the company direct. I was so surprise the horrible experience for something so simple as a product exchange in brand new condition that has never been used within a week of purchase
Response from keurig.comBy Keurig, Consumer Care, December 6, 2022
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Consumer Care. We pride ourselves on our Consumer Care and always try to ensure the consumer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: VICKII R
Verified Purchase:Yes
This replaced my old 2.0 Keurig coffee maker which I had worked until it died!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 24, 2023
We're so glad to hear you are loving your new K-Elite coffee maker! Happy Brewing!
Written by a customer while visiting keurig.com